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2015/16MY Bonded Glass Recall - P076
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DG
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United Kingdom 2015 Discovery 4 3.0 SDV6 HSE Auto Fuji WhiteDiscovery 4
2015/16MY Bonded Glass Recall - P076

This has just hit the fan but only affects the following VIN range for the Discovery.

Vin Range: 757708 - 782035

Click image to enlarge



Quote:
VOLUNTARY SAFETY RELATED RECALL - - Adhesion Of Various Bonded Glass Panels

Dear

Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain Land Rover specific vehicles. Please read the information below, this will explain the actions that we intend to take and what you will need to do;

Reason for this programme

A concern has been identified with a small number of glazing panels fitted to the vehicles identified above.

The affected vehicles were subjected to post build, Jaguar Land Rover conducted, repairs and reworks. The reworks where bonded glass was removed and refitted may have used an incorrect combination of adhesive preparation chemicals and glass adhesive.

Internal reports of water leaks after rework revealed that the adhesive bead readily detached from the glass, a clear indication that the chemical bond to the glass had not been achieved. Glass panels that have no chemical bond to the adhesive could detach from the vehicle whilst the vehicle is in motion.

Where a glass panel detaches from the vehicle, it may collide with other vehicles on the road or compel other road users to take evasive action. This could increase the risk of a vehicle crash.

What Jaguar Land Rover Limited and your Land Rover authorised repairer will do

At your visit, your preferred Land Rover authorised repairer will remove the affected glazing panels and re-assemble using the correct specification bonding agents.

How long will it take?

The work on your vehicle will be carried out as quickly and efficiently as possible in order to minimise inconvenience, the repair times will vary depending on the model and number of repairs required, please contact your Authorised Repairer for more details.

What we are asking you to do

Please contact your preferred Land Rover authorised repairer without delay. To book your vehicle in for this action you will need to provide the authorised repairer with the following which are detailed at the beginning of this letter.

The Vehicle Identification Number (VIN) for your vehicle.
Vehicle registration number of your vehicle.
The programme code for the action.
If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for contact details.

If you no longer own the vehicle we would be grateful if you will complete the 'Change of Ownership' slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.

If you have concerns

If you experience any concerns relating to this Voluntary Recall, please contact the Service Manager at your authorised repairer for assistance or contact the Jaguar Land Rover Limited Customer Relationship Centre on 0370 5000 500 or (enter telephone number).

This Recall Action is being undertaken in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this Recall Action.

Please treat this matter with the urgency it requires. Jaguar Land Rover Limited apologises for any inconvenience this Voluntary Recall may cause and thank you, in advance, for your co-operation.


Quote:
Technical Questions And Answers

FOR USE ON INQUIRY

Land Rover Recall: P076

Title: Adhesion of Various Bonded Glass Panels on Certain 2015 and 2016 Model Year Land Rover Vehicles


Main Message: A concern has been identified where the affected vehicles were subjected to post build, Jaguar Land Rover conducted, repairs and reworks. The reworks where bonded glass was removed and refitted may have used an incorrect combination of adhesive preparation chemicals and glass adhesive.

Question 1
Who do I contact if a member of the press contacts me about this recall?

Answer
Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs office.

Question 2
Why is Jaguar Land Rover Limited recalling these Land Rover vehicles?

Answer
Glass panels that have no chemical bond to the adhesive could detach from the vehicle whilst the vehicle is in motion. Where a glass panel detaches from the vehicle, it may collide with other vehicles on the road or compel other road users to take evasive action. This could increase the risk of a vehicle crash.

Question 3
Can you tell me more about what is wrong with the vehicles?

Answer
Internal reports of water leaks after rework revealed that the adhesive bead readily detached from the glass, a clear indication that the chemical bond to the glass had not been achieved.

Question 4
How would the customer become aware of potentially having this concern?

Answer
Customers may report increased wind noise or water leaks.

Question 5
Does this concern affect vehicle safety?

Answer
Jaguar Land Rover is conducting this as a Safety Recall due to the effects this condition can have on the operation of affected vehicles.

Question 6
Has Jaguar Land Rover Limited received many complaints?

Answer
Jaguar Land Rover has only received an internal company report which initiated the investigation leading to this safety recall.

Question 7
Have there been any accidents or injuries or fires?

Answer
Jaguar Land Rover is not aware of any reports of accidents, injuries or fires.

Question 8
How was the condition discovered?

Answer
The condition was highlighted through an internal Jaguar Land Rover Vehicle Operations report.

Question 9
How long has Jaguar Land Rover known about this problem?

Answer
This issue was made known in October 2015.

Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers' safety? What type of measures are you planning to take?

Answer
Jaguar Land Rover has no concerns with the overall reliability of vehicles. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

Question 11
What has Jaguar Land Rover done in production?

Answer
This was not a concern with the production processes but through post production rework activity. The Vehicle Operations function has instituted a number of additional controls including full compliance with standard service repair processes, procedure and parts information.

Question 12
What will Authorised Repairers do to the vehicles?

Answer
Authorised Repairers will remove the affected glass panels and re-assemble using the correct combination of adhesive preparation chemicals and glass adhesive.

Question 13
Which vehicles are affected by this recall?

Answer
This issue affects the a small number of vehicles from the following vehicle lines
• Land Rover LR4 2015 and 2016 Model Year vehicles
• Land Rover Discovery Sport 2015 and 2016 Model Year vehicles
This issue affects the a small number of vehicles from the following vehicle lines: 1) Land Rover LR4 2015 and 2016 Model Year vehicles, 2) Land Rover Discovery Sport 2015 and 2016 Model Year vehicles, 3) Land Rover Range Rover 2015 and 2016 Model Year vehicles, 4) Land Rover Range Rover Sport 2015 and 2016 Model Year vehicles and 5) Land Rover Range Rover Evoque 2015 and 2016 Model Year vehicles

Question 14
Are other Jaguar Land Rover models affected by these actions?

Answer
No other Land Rover models are known to be affected by this condition but this condition has been found to affect Jaguar XF vehicles reworked through the Vehicle Operations function during this period.

Question 15
Are parts available to rework vehicles?

Answer
Parts will be available at the time of recall launch.

Question 16
How much will the recall cost Jaguar Land Rover?

Answer
Cost was not a factor in deciding to recall these vehicles.

Question 17
How do I know if my vehicle is affected?

Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Land Rover authorised repairer for the work to be carried out.

Question 18
How long does it take for the vehicle to be inspected and repaired?

Answer
Work will be carried out as quickly and efficiently as possible in order to minimise inconvenience to customers, repair times will vary depending on the model affected.

Question 19
Can I continue to drive my vehicle safely until it has been recalled?

Answer
Customers are advised to contact a Land Rover authorised repairer should they have any concerns regarding their vehicles.


Dealers are unlikey to be immediately aware of this ...so await your letter in you are in the VIN range Thumbs Up
 

Last edited by DG on 27th Dec 2015 7:32 am. Edited 1 time in total 
Post #158160522nd Dec 2015 6:44 pm
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J77
 


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Scotland 

Mines in the clear, it's GA79xxxxx
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Post #158165822nd Dec 2015 8:07 pm
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RAW
 


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dubbs
 


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FA to worry about here! Thumbs Up
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Hairy Dan
 


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I'm FA76 but I have my Disco booked into LR for a warranty repair as on 3 occasions the upper rubber windscreen seal has come out whilst at speed and the vehicle has a leak from around the sunroof/windscreen
  
Post #159208413th Jan 2016 7:52 am
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Post #159274014th Jan 2016 8:10 am
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Zoo
 


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received this email from the dealership.
Apparently, the front bumper has to be removed to stop washer jets falling inside!
They need the car for two days.

quote - (including the poor grammar)....

Your would not of received any information in the post regarding these recalls as they are not safety item. The outstanding recalls are;
1) Front bumper headlamp washer jets
2) Windshield finisher coming loose
3) Tow eye cover.

A lot of these are cosmetic items that Land Rover has decided they could improve on. We have availability to carry out these Recalls from Wednesday 27th April onwards.
  
Post #164830030th Apr 2016 10:05 am
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DG
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they are all listed in the "sticky" part of this section

http://www.disco4.com/forum/general-d4-vf49.html

..they are not recalls as such but some cars may be affected by one or more ...the vin ranges are fairly small tbh
 

Last edited by DG on 30th Apr 2016 11:06 am. Edited 1 time in total 
Post #164831530th Apr 2016 10:37 am
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Zoo
 


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thanks for the direction to the 'sticky' part of the site DG
  
Post #164832730th Apr 2016 10:57 am
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