Member Since: 12 Dec 2005
Location: The Gaff
2015/16MY Bonded Glass Recall - P076
This has just hit the fan but only affects the following VIN range for the Discovery.
Vin Range: 757708 - 782035
Click image to enlarge
VOLUNTARY SAFETY RELATED RECALL - - Adhesion Of Various Bonded Glass Panels
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain Land Rover specific vehicles. Please read the information below, this will explain the actions that we intend to take and what you will need to do;
Reason for this programme
A concern has been identified with a small number of glazing panels fitted to the vehicles identified above.
The affected vehicles were subjected to post build, Jaguar Land Rover conducted, repairs and reworks. The reworks where bonded glass was removed and refitted may have used an incorrect combination of adhesive preparation chemicals and glass adhesive.
Internal reports of water leaks after rework revealed that the adhesive bead readily detached from the glass, a clear indication that the chemical bond to the glass had not been achieved. Glass panels that have no chemical bond to the adhesive could detach from the vehicle whilst the vehicle is in motion.
Where a glass panel detaches from the vehicle, it may collide with other vehicles on the road or compel other road users to take evasive action. This could increase the risk of a vehicle crash.
What Jaguar Land Rover Limited and your Land Rover authorised repairer will do
At your visit, your preferred Land Rover authorised repairer will remove the affected glazing panels and re-assemble using the correct specification bonding agents.
How long will it take?
The work on your vehicle will be carried out as quickly and efficiently as possible in order to minimise inconvenience, the repair times will vary depending on the model and number of repairs required, please contact your Authorised Repairer for more details.
What we are asking you to do
Please contact your preferred Land Rover authorised repairer without delay. To book your vehicle in for this action you will need to provide the authorised repairer with the following which are detailed at the beginning of this letter.
The Vehicle Identification Number (VIN) for your vehicle.
Vehicle registration number of your vehicle.
The programme code for the action.
If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for contact details.
If you no longer own the vehicle we would be grateful if you will complete the 'Change of Ownership' slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Voluntary Recall, please contact the Service Manager at your authorised repairer for assistance or contact the Jaguar Land Rover Limited Customer Relationship Centre on 0370 5000 500 or (enter telephone number).
This Recall Action is being undertaken in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this Recall Action.
Please treat this matter with the urgency it requires. Jaguar Land Rover Limited apologises for any inconvenience this Voluntary Recall may cause and thank you, in advance, for your co-operation.
Technical Questions And Answers
FOR USE ON INQUIRY
Land Rover Recall: P076
Title: Adhesion of Various Bonded Glass Panels on Certain 2015 and 2016 Model Year Land Rover Vehicles
Main Message: A concern has been identified where the affected vehicles were subjected to post build, Jaguar Land Rover conducted, repairs and reworks. The reworks where bonded glass was removed and refitted may have used an incorrect combination of adhesive preparation chemicals and glass adhesive.
Who do I contact if a member of the press contacts me about this recall?
Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs office.
Why is Jaguar Land Rover Limited recalling these Land Rover vehicles?
Glass panels that have no chemical bond to the adhesive could detach from the vehicle whilst the vehicle is in motion. Where a glass panel detaches from the vehicle, it may collide with other vehicles on the road or compel other road users to take evasive action. This could increase the risk of a vehicle crash.
Can you tell me more about what is wrong with the vehicles?
Internal reports of water leaks after rework revealed that the adhesive bead readily detached from the glass, a clear indication that the chemical bond to the glass had not been achieved.
How would the customer become aware of potentially having this concern?
Customers may report increased wind noise or water leaks.
Does this concern affect vehicle safety?
Jaguar Land Rover is conducting this as a Safety Recall due to the effects this condition can have on the operation of affected vehicles.
Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has only received an internal company report which initiated the investigation leading to this safety recall.
Have there been any accidents or injuries or fires?
Jaguar Land Rover is not aware of any reports of accidents, injuries or fires.
How was the condition discovered?
The condition was highlighted through an internal Jaguar Land Rover Vehicle Operations report.
How long has Jaguar Land Rover known about this problem?
This issue was made known in October 2015.
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers' safety? What type of measures are you planning to take?
Jaguar Land Rover has no concerns with the overall reliability of vehicles. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
What has Jaguar Land Rover done in production?
This was not a concern with the production processes but through post production rework activity. The Vehicle Operations function has instituted a number of additional controls including full compliance with standard service repair processes, procedure and parts information.
What will Authorised Repairers do to the vehicles?
Authorised Repairers will remove the affected glass panels and re-assemble using the correct combination of adhesive preparation chemicals and glass adhesive.
Which vehicles are affected by this recall?
This issue affects the a small number of vehicles from the following vehicle lines
• Land Rover LR4 2015 and 2016 Model Year vehicles
• Land Rover Discovery Sport 2015 and 2016 Model Year vehicles
This issue affects the a small number of vehicles from the following vehicle lines: 1) Land Rover LR4 2015 and 2016 Model Year vehicles, 2) Land Rover Discovery Sport 2015 and 2016 Model Year vehicles, 3) Land Rover Range Rover 2015 and 2016 Model Year vehicles, 4) Land Rover Range Rover Sport 2015 and 2016 Model Year vehicles and 5) Land Rover Range Rover Evoque 2015 and 2016 Model Year vehicles
Are other Jaguar Land Rover models affected by these actions?
No other Land Rover models are known to be affected by this condition but this condition has been found to affect Jaguar XF vehicles reworked through the Vehicle Operations function during this period.
Are parts available to rework vehicles?
Parts will be available at the time of recall launch.
How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Land Rover authorised repairer for the work to be carried out.
How long does it take for the vehicle to be inspected and repaired?
Work will be carried out as quickly and efficiently as possible in order to minimise inconvenience to customers, repair times will vary depending on the model affected.
Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact a Land Rover authorised repairer should they have any concerns regarding their vehicles.
Dealers are unlikey to be immediately aware of this ...so await your letter in you are in the VIN range
Last edited by DG on 27th Dec 2015 7:32 am. Edited 1 time in total
22nd Dec 2015 6:44 pm
Member Since: 03 Mar 2008
Mines in the clear, it's GA79xxxxx18MY Velar R-Dynamic SE D240, Fuji White
22nd Dec 2015 8:07 pm
Member Since: 14 Oct 2008
mines FA76xxxx MY15 D4 silver Commercial
MY11 D4 Fuji White Landmark
MY11 D4 Silver Commercial(Gone)
Isuzu Utah D Max(Gone)
John Deere Gator HPX
Nifty Lift HR12
22nd Dec 2015 8:10 pm
Member Since: 18 Apr 2012
FA to worry about here! MY15 DIY Black Pack (Better than factory and half the price!)
Prospeed rock/tree sliders w/steps
HSE Winter wheels
Travall Cargo Guard
22nd Dec 2015 8:16 pm
Member Since: 24 Mar 2013
Phew I'm ok MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Current
D5 Si6 HSE Luxury - 22' Dynamic on order < now cancelled
22nd Dec 2015 8:34 pm
Member Since: 30 Aug 2010
Location: West Sussex
Likewise I'm ok....MY15 D4 SDV6 HSE Corris Grey - Gone
MY05 D3 TDV6 SE Zambezi silver Auto Alpaca leather - Gone
MY02' Seat Leon 1.6s Metallic Black cloth trim with a hint of mould
Women... Can't live with em, can't kill em...
22nd Dec 2015 8:40 pm
Member Since: 19 Jan 2011
Location: Co. Durham
Makes a change looks like I'm in the clear Cheers Ian
Kielder 4x4 Safari
22nd Dec 2015 8:50 pm
Member Since: 25 Mar 2015
I'm FA76 but I have my Disco booked into LR for a warranty repair as on 3 occasions the upper rubber windscreen seal has come out whilst at speed and the vehicle has a leak from around the sunroof/windscreen
13th Jan 2016 7:52 am
Member Since: 13 Jul 2013
GA803 Mine all clear too.
14th Jan 2016 12:30 am
Member Since: 13 Nov 2015
Member Since: 11 Jan 2016
received this email from the dealership.
Apparently, the front bumper has to be removed to stop washer jets falling inside!
They need the car for two days.
quote - (including the poor grammar)....
Your would not of received any information in the post regarding these recalls as they are not safety item. The outstanding recalls are;
1) Front bumper headlamp washer jets
2) Windshield finisher coming loose
3) Tow eye cover.
A lot of these are cosmetic items that Land Rover has decided they could improve on. We have availability to carry out these Recalls from Wednesday 27th April onwards.
30th Apr 2016 10:05 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
they are all listed in the "sticky" part of this section
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