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Beadles Sidcup - not great
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adeal3
 


Member Since: 15 Nov 2008
Location: orpington
Posts: 188

2016 Discovery 4 3.0 SDV6 Graphite LE Auto Corris GreyDiscovery 4
Beadles Sidcup - not great

On a happy note they appear to have addressed my dashboard squeak. On a negative note they’ve damaged the car (door dent) and didn’t call me back when I called them to discuss (before their service dept closing time). They also failed to call me when the original work was completed and I had to chase them. Luckily for me I have high res images of the day of drop off in their car park, GPs evidence of my route straight home from their dealership and an image of the damage as soon as I arrived home. I’d have seen the damage at the dealership if they’d not returned the car wet and not washed.
  
Post #199933910th Nov 2018 2:32 pm
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adeal3
 


Member Since: 15 Nov 2008
Location: orpington
Posts: 188

2016 Discovery 4 3.0 SDV6 Graphite LE Auto Corris GreyDiscovery 4

An update just in case anyone feels like dealing with Beadles:

To make you all laugh I now have two emails from Beadles. One from customer services saying sorry, we’ll pick up your car next week and fix it and leave a Disco with you while it is done. I then have another email from the dealer head (slightly later) saying actually the damage was there on our footage when you dropped it off and he wants to personally view it. He may well have but I have 30 high res images timed and dated with their dealership in the background and no damage is present. Couldn’t make it up. On a positive note Dr Speths PA has also responded as have LR Customer Services. DO NOT use Beadles if you value your car and don’t want to waste time getting it back to the state you left it with them in. I’m now going to pursue this via the small claims court. Not because it’s worth it and not because it’s that much damage but because the dealer head has well and truly yanked my chain!
  
Post #199980812th Nov 2018 12:01 pm
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Narpy
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Member Since: 18 Jul 2011
Location: Stockport
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2005 Discovery 3 TDV6 S Manual Cairns BlueDiscovery 3

What are you hoping to achieve from this, what would, realistically make you happy regarding this issue?
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Post #199980912th Nov 2018 12:17 pm
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adeal3
 


Member Since: 15 Nov 2008
Location: orpington
Posts: 188

2016 Discovery 4 3.0 SDV6 Graphite LE Auto Corris GreyDiscovery 4

Well before being accused of lying by the dealer I’d have been happy with the car returned to the condition it was left in. Now, I’d like my car repaired and for the dealer to see the error of his ways. This is probably unrealistic on my part but if we don’t stand up to people like this will things ever improve? After all it won’t take much of my time to fill in a couple of forms and a few pounds and possibly having to sent bailiffs to claim any winnings would amuse me. After all it’s not like I’ll be returning to Beadles ever again.
  
Post #199982312th Nov 2018 12:55 pm
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adeal3
 


Member Since: 15 Nov 2008
Location: orpington
Posts: 188

2016 Discovery 4 3.0 SDV6 Graphite LE Auto Corris GreyDiscovery 4

And the outcome. If I’d been treated seriously over a small dent none of this would have been required as I wasn’t really cross until the dealer head reversed the sensible solution the service lady had offered (she’s dealt with me for ten years and knows how I look after my car). Oh well, time for a new dealer but this time I’ll take pictures I’ve always taken and give them a written damage statement:

Dear Mr Robertson

Further to our previous correspondence regarding HF16YDS and the issues around damage to the passenger side rear door, having looked further at the time stamps I agree with you that there is a mark that appears upon the passenger side rear door between approximately 9.50am and 11.15am on the 22nd October 2018 whilst the vehicle is parked on our site at Main Road Sidcup and given this, it is entirely appropriate that we make allowance for this to be put right.

Sadly despite us having nearly 10 years of relationship together with you as our customer we have not managed this visit to your satisfaction in so much as we didn’t meet your expectation by failing to return your call on Saturday afternoon and we have not managed an issue raised by yourself regarding alleged damage to HF16YDS to your expectation.

In both of these areas we have not met your expectation and as the Head of Business for Beadles Sidcup for 16 years I would like to personally apologise to you for the distress this has clearly caused although I would assure your no member of my team has deliberately set out to disappoint you with this.

Throughout your recent correspondence and social media posts you have been forthright in stating that the experience with us on this occasion has caused a great deal of harm to the relationship and from your perspective has removed all trust and confidence in our business stating that you will never return to us to do business again.

Sadly with this in mind it is not appropriate for us to put the damage caused right here for you and so I will arrange for the 2 nearest Land Rover Approved body shops to provide full retail estimates for the refurbishment, repair and refinish the nearside rear door for your Discovery, and which ever quotation is the highest of the two I arrange for a cheque for the full amount to be posted to you, in order that you can make arrangements at your convenience for the repair to be carried out at the Approved Land Rover body Shop or at another body shop to your satisfaction.

I will of course forward to you a copy of the quotation for transparency.

Once again I am very sorry that feel that I have not handled your complaint as you would have wished this has certainly not been my intention and I sincerely hope that the above will meet your approval as resolution to the situation.
  
Post #200061514th Nov 2018 8:48 pm
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Disco dazboy
 


Member Since: 02 Dec 2013
Location: Leicestershire
Posts: 1646

United Kingdom 2008 Discovery 3 TDV6 XS Auto Stornoway GreyDiscovery 3

The tosser is only sorry because you kicked up a fuss! They should of held there hands up straight away! Very bad handling of the situation indeed!
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Post #200062514th Nov 2018 9:20 pm
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adeal3
 


Member Since: 15 Nov 2008
Location: orpington
Posts: 188

2016 Discovery 4 3.0 SDV6 Graphite LE Auto Corris GreyDiscovery 4

Entirely. What is just don’t get is why. Even if I’d been making the whole thing up (which clearly I haven’t) he’s had ten years of my servicing dosh so he could take a small hit even if there was some doubt. Maybe he just doesnt like customers in which case leave it to his service lady who did the right thing before he stepped in and stopped her solution. Maybe the warranty dashboard squeak cost too much. It’s also entirely their own fault as they did not check me in very efficiently so the car was lying around their car park and I had no paperwork or formal check in inspection. I also wonder if it’s because a site that used to be okay has had a Jag dealer squished in and it’s now too busy.
  
Post #200063814th Nov 2018 9:53 pm
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