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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
  
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that is fantastic 
 Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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 27th Jan 2009 7:11 pm |
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flinty99
Member Since: 17 Mar 2008
Location: Northumberland
Posts: 2558
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That is well written
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| 27th Jan 2009 8:05 pm |
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heine
Member Since: 07 Feb 2007
Location: Midrand
Posts: 4054
  
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| 27th Jan 2009 8:28 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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| 27th Jan 2009 8:34 pm |
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BBS SPY
Site Sponsor
Member Since: 15 Jun 2007
Location: Sunny Cyprus
Posts: 3054
 
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I think it's really easy to be classed as a whinger when complaining these days.
The guy showed a lot of thought, creativity and sprinkled it with just the right amount of humour, and his sarcasm was really very subtle. Although each element of his experience in its own right was not a big thing, I personally thought that his description of the overall experience relayed his feeling and sentiment with a rarely seen degree of precision and descriptiveness that totally entertained and captivated the reader. I don't know what he does for a living but after reading that i think he really should consider becoming a professional food critic.
Would you now not dearly want to read a write up from him every week about his experiences in a local restaurant or fast food joint and happily buy any paper he wrote a weekly article in?
I like everyone really enjoyed reading that and offer thanks to the OP for thinking to post it and i just fail to see how Virgin could not pass that along. Indeed it seems from the article detail that RB himself was motivated to respond personally and someone made sure it reached the web. So for this guy it means he achieved what few others ever will, even if they actually have greater cause for complaint. That in itself proves his approach was absolutely spot on.
Wonder if we can get him to write to LR about their D3 problems
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| 27th Jan 2009 9:00 pm |
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Mossy
Member Since: 01 Jul 2005
Location: Hollyoaks, UK
Posts: 2682
 
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| This one dates back bit,, but I like it. |
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"Dear Cretins,
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office: My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat  waiting for your technician to arrive. When he did not arrive, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website....HOW? I alleviated the boredom by playing with my testicles for a few minutes - an activity at which you are no-doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks after I had requested it, and begun to pay for it. I estimate your internet server's downtime is roughly 35%... hours between about 6pm -midnight, Mon-Fri, and most of the weekend. I am still waiting for my telephone connection. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled jugglers. I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating Scottish robot woman...and several other variations on this theme. Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music. Forgive me, therefore, if I continue. I thought BT were , that they had attained the holy -pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b ds you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order. British Telecom – w@nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees. Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of .
John " D3 HSE V8...
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| 28th Jan 2009 10:25 am |
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BLACK BETTY
Member Since: 18 Oct 2008
Location: Louth
Posts: 575
 
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Perhaps we could get the Virgin customer to bring Mac's D3 back to the stealer and get it sorted forever
BB Nine-tenths of wisdom is being wise in time.
Also appears 9/10 of stopping is stopping in time
http://www.youtube.com/profile?user=DiscoReaper&view=videos
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| 28th Jan 2009 1:23 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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Virgin have now offered the author of the letter a place on their food selection panel  I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 28th Jan 2009 1:55 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
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article about to appear on Beeb news at 6 now 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 29th Jan 2009 7:23 pm |
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