Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13880
Rnclayton wrote:
Still waiting.
They were supposed to call back today, however the person dealing with my car went home without calling. The other customer service person said that the first knew all the details so best if she updates me. I have told them that I expect an email on the best time to call as I'm on a course the next 3 days, abnd dont know when I will be available, and who exactly to speak to.
My guess is that it isnt good news.
Typical LR customer service
Sadly they will tell you that its , not their problem and it will cost you £15000. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
Last edited by Moo on 18th Mar 2019 11:36 pm. Edited 1 time in total
18th Mar 2019 11:36 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
I am allowing for the worst news. Just want to know now.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
18th Mar 2019 11:36 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Just spoken to garage. They are sending a report by email, but saying main bearing has gone, due to lack of oil.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
19th Mar 2019 10:09 am
forever
Member Since: 05 Jan 2010
Location: Surrey
Posts: 218
I guess you knew that , any conversations around LR support to get it fixed?
19th Mar 2019 10:22 am
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Haven’t spoken to them yet. Will try lunchtime.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
19th Mar 2019 12:04 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Brain fried after course. Composing email for JLR tonight.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
19th Mar 2019 7:27 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Here is the official report from Guy Salmon:
he car came in and would not start due to not cranking. We found the main fuse to starter motor had failed, this normally indicates the engine has seized or been restricted from turning over.
There is a lot of oil showing all over the engine indicating a bad leak and the job card states a seal had failed on the oil filter causing oil loss. This has since been repaired by a 3rd party. The oil level is correct at the moment.
We replaced this fuse and the car now cranks over and runs but there is a loud knocking from the lower end and the engine runs rough.
We suspect main or big end bearing failure. We can not say which bearings have failed with out extensive striping of the engine which will incur further labour, approx. 6-8hrs.
We can not confirm the cause of the failure but the loss of oil is likely a factor.
If you would like a full estimate for all parts and labour to replace engine and turbo's I will get this done, let me know.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
20th Mar 2019 6:03 pm
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2136
Whats the plan now then?
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
20th Mar 2019 6:08 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Sent a very long email to JLR last night.MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
20th Mar 2019 6:21 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20727
Sent a very long email to JLR, stating your 9 year old car developed an oil leak, which caused damage to itself? My D3 Build Thread
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Something like that DM, plus a bit more.. MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
20th Mar 2019 8:43 pm
forever
Member Since: 05 Jan 2010
Location: Surrey
Posts: 218
Good luck, update us all when you hear, fingers crossed, but I bet they wash their hands of the whole lot
21st Mar 2019 11:31 am
Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1520
I hope you quizzed them on why the car didn’t provide you with any warning and how an owner is supposed to know what is going on. Interested to hear what they have to say . Good luckGary
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Discovery 4 HSE 2016MY
21st Mar 2019 1:34 pm
Rnclayton
Member Since: 13 Apr 2018
Location: Radstock, Bath
Posts: 564
Round 1 to JLR.
Totally blamed non use of LR Retailer for service, as they cannot confirm that the works were completed to LR standards.
They confirmed again, that there are no parameters for the operation of the oil warning light, but they are happy with how it works!!!!!!!
JLR will not give any assistance.
Start Round 2MY07 Freelander2 SE Santorini Black - Gone
MY10 D4 XS Buckingham Blue
MY06 D3 HSE
27th Mar 2019 12:51 pm
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Can I ask what are you hoping the end result will be?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
, not their problem and it will cost you £15000. 
, any conversations around LR support to get it fixed?
