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Can you please explain
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Ivan
 


Member Since: 01 Mar 2011
Location: Caverswall Staffordshire
Posts: 572

United Kingdom 2005 Discovery 3 4.4 V8 SE Auto Zambezi SilverDiscovery 3
Can you please explain

My car was broken into recently and my Faultmate MSV extreme stolen. It's no use to anyone as it's tied to my VIN. However, apparently I can not simply buy a new faultmate and transfer my existing licenses to the new hardware (have 2 licenses for both Freelander and Disco 3). Can you please explain why I need to buy new licenses as well as new hardware?

Thanks

Ivan
 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4 
 
Post #147978927th May 2015 10:50 pm
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karpouzih
Site Sponsor 


Member Since: 02 Feb 2013
Location: Lemesos
Posts: 150

Cyprus 

Hello Ivan

Having corresponded with you a number of times by e-mail during Sunday May 3rd and on Monday May 4th to answer your questions and explain things in detail, I will happily resend you the last e-mail I sent on May 4th at 14:33.

Regards

Chris
 http://nanocom-diagnostics.com/
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http://www.blackbox-solutions.com/ 
 
Post #148580610th Jun 2015 3:06 pm
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Ivan
 


Member Since: 01 Mar 2011
Location: Caverswall Staffordshire
Posts: 572

United Kingdom 2005 Discovery 3 4.4 V8 SE Auto Zambezi SilverDiscovery 3

Chris

I did read you r email but it still does not make sense. I purchased a piece of hardware with separate licences for 2 software modules. In your email you say you can not transfer the licences without removing the security module from the hardware. As I explained, the hardware has been stolen and is no longer in my possession. I can not understand why you can not sell me replacement hardware and simply transfer the existing software licences to the new hardware. It all sounds like an excuse to rip people off in my opinion.

Regards

Ivan
 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4 
 
Post #150041711th Jul 2015 10:33 pm
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Russell
 


Member Since: 24 Aug 2007
Location: Kent
Posts: 10450

United Kingdom 

Would have thought as a good will gesture and the fact that Ivan has already purchased one unit from yourselves and two licences, he now wants to purchase a new replacment unit from yourselves.

As a good will gesture I would have thought you would have thrown in the two software licences FOC. Not a lot to ask considering the situation the customer finds himself in and the fact he has come back to yourselves for help/new unit Thumbs Up
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Post #150047812th Jul 2015 7:37 am
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Disco_Mikey
 


Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20017

Scotland 2005 Discovery 3 TDV6 HSE Auto Cairns BlueDiscovery 3

I had thought the same, but we don't know what has been communicated by Email Thumbs Up
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Post #150048012th Jul 2015 7:57 am
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Ivan
 


Member Since: 01 Mar 2011
Location: Caverswall Staffordshire
Posts: 572

United Kingdom 2005 Discovery 3 4.4 V8 SE Auto Zambezi SilverDiscovery 3

BlackBox did offer me a 10% discount on a replacement system. However, given that the most expensive part was the licenses they were not actually offering much. I have now purchased an IID Tool as a replacement (at much less cost) and am very happy with the IID Tool.
The cost to replace the stolen kit would be around 1000 Euros. The IID tool cost just over 300 Euros delivered to my door here in Australia.
I also no longer have to put up with the stroppy Ron's poor excuse for customer service Rolling with laughter


All in all a very expensive learning curve.

Ivan
 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4 
 
Post #150733326th Jul 2015 11:29 pm
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