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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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| Can't Rely on Anyone These Days! |
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Today I learned a lesson, though I should have known better in the first place…
When I traded in my D2 for my D3 back in March, in all the to-ing and fro-ing of paperwork, I realised when I was just about to leave the showroom that I had given the dealer my complete logbook for the D2. “Don’t worry,†says the dealer, “we’ll sort that out and send it off for youâ€. So I thought no more of it.
Until last night in the post I receive:
* £40 fine from DVLA for my (old) vehicle being neither taxed or SORN since 1st April
* Speeding ticket from Nottinghamshire Police for my (old) vehicle in May
I’ve not spoken to the dealer yet, so I won’t name and shame them until they’ve had chance to sort things out (they’re not any of my local dealers though, so don’t go guessing!)
NOT HAPPY
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 22nd Jun 2005 11:23 am |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18444
 
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Main dealer?
If so I would prepare to kick up an ENORMOUS fuss about this. Proper toys-out-the-pram job 
Martin
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| 22nd Jun 2005 11:26 am |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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Oh yes, main dealer alright...
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| 22nd Jun 2005 11:33 am |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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It’s not too promising when the dealer’s receptionist tells me somebody will look into it as a matter of priority and call me back, and then I realise she’s not even asked for any of the vehicle details. Odds on me getting a call back?
Mind you, it was also fun when I came to trade in my D2 at this same dealer and they told me it had £14,000 outstanding finance on it from the previous owner, despite the fact that I had bought it for cash from another main dealer… turned out to be some confusion as the previous owner had had a private plate on it. Still took several hours to sort out and the dealer I originally got the D2 from (Trinity of Hinckley) never even returned my calls.
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| 22nd Jun 2005 12:42 pm |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18444
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They *might* have details on file, but you know the dealer best, will they bother?
Do you need a handy Defender to blockade the dealer with until they sort it? 
Martin
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| 22nd Jun 2005 12:56 pm |
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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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Come on, lets have some "name & shame" 
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| 22nd Jun 2005 12:56 pm |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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Well, a very friendly salesman just called me back from the dealer, though we didn’t get very far. We both agreed that this was all down to the V5 for my old vehicle not been sent off (or received) by DVLA.
The salesman who actually sold me my D3 is off today, but the guy I spoke to said that they make a point of giving the V5 back to the customer to send off. I’ve asked him to speak to “my†salesman about it when he’s back tomorrow, but I can see this coming down to them denying they said they would send the V5 off for me.
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| 22nd Jun 2005 1:35 pm |
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Tony Hardman
Member Since: 21 May 2005
Location: Warwickshire
Posts: 21
 
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NightFox is right - don't let dealers send off your V5 "sellers" slip. It happened to me as well - relied on dealer (top notch dealer at that) to send off my details and hey presto! nice demanding letter from those friendly peolple down south. Fortunate enough not to get "third party" speeding ticket but did get some really upsetting letter about my "ex" car being used for some seedy goings on.
Do it yourself and don't forget postage is not proof of delivery - do it registered post. 
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| 22nd Jun 2005 8:45 pm |
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