Member Since: 07 Jun 2011
Location: Herts
Posts: 277
Is the dealer yanking my chain
Disco4, 2016 with Adblue requirement.
Get a 'Diesel exhaust fluid level low' on the car ONE WEEK after a service. Ring up Grange Landrover (local dealer) who intimate it might be a sensor issue and to bring it in for a check.
Two days later go in, wait nearly two hours, get given my keys and told 'it's topped up'. Get in car, drive home (10 miles). Just as I am parking up warning comes up AGAIN. Ring dealer and am told to speak to Landrover Assistance (1pm on a Saturday so they clearly don't want me to go back). I ask them if they actually topped it up and they assured me they did.
Ring Landrover Assistance who tell me just to keep driving the car and just take it back to the dealer. Well gee thanks.
Ring Dealer Monday am, they tell me the warning 'can take 24 hours to reset'. Really? OK then, I'll give it 24 hours.
So guess what. Yeah the warning is still on this morning. I have a look in the menu system and it says 807 miles until empty. Well then, they didn't top it up did they. Just to add insult to injury the car comes up with 'service required'. 10 days after I had it serviced. Are they, as I suspect, just crap and there is nothing wrong with the car, they just didn't fill it on two separate occasions, or could there be another problem or a leak? I have smelt a slightly wee/sweet smell through the vents on occasion in the car...*now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07
5th Dec 2017 12:56 pm
AnotherMutley
Member Since: 08 Sep 2016
Location: South East
Posts: 40
Complain to the DP at the Dealership and make LR Customer Services aware.
I nearly bought a L405 from Grange before buying my D4, I put the dealership into Google and the reviews were far from complementary on the Service side of the business.
LR really need to do some quality audits on their dealerships, all cars go wrong from time to time but its the dealers that stop a minor issue becoming a major one.1970 RRC
1994 RRC LSE
2002 D2 V8 - Gone
2004 D2 TD5 Landmark - Gone
2016 D4 Landmark - Gone
5th Dec 2017 1:10 pm
tonigmr2
Member Since: 07 Jun 2011
Location: Herts
Posts: 277
Well they're saying they put in 10L on Saturday and the car must be leaking it so it's booked in for a third time this Friday. Feeling pretty fed up!*now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07
5th Dec 2017 2:08 pm
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
I bought my D4 from Grange at Barnett, which I assume is the dealership you are meaning. They were great to buy from, but I haven't been there for servicing as it's too far.DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
5th Dec 2017 2:39 pm
tonigmr2
Member Since: 07 Jun 2011
Location: Herts
Posts: 277
No I'm at Grange Welwyn. We shall see what Friday brings.*now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07
5th Dec 2017 2:40 pm
MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
AnotherMutley wrote:
Complain to the DP at the Dealership and make LR Customer Services aware.
I nearly bought a L405 from Grange before buying my D4, I put the dealership into Google and the reviews were far from complementary on the Service side of the business.
LR really need to do some quality audits on their dealerships, all cars go wrong from time to time but its the dealers that stop a minor issue becoming a major one.
Land Rover don't care how badly you're treated by a dealership, they only concern themselves if the car itself has been wrongly repaired or not repaired at all.
I bought new D4 from Grange Barnet had issues and they did not want to know. It took 6 months to get my money back and vehicle rejected.Defender 300Tdi 110 HCP - Keswick Green
Discovery 4 SDV6 HSE LUX - Montalcino Red/Black Pack - Gone
Connect L2 Double Cab - Moondust Silver
Connect L1 - Moondust Silver
VW California Ocean 150PS DSG - Reflex Silver
5th Dec 2017 8:23 pm
Oxford-boy
Member Since: 07 Sep 2015
Location: Oxford
Posts: 1061
Sounds very dodgy to me...maybe the first time they 'just' put one of the 1 litre LR Adblue top ups in?
Remember, if you top up yourself, NEVER brim Adblue as the system needs air in the tank to calibrate the reset (maybe this was an issue here too?).
5th Dec 2017 10:34 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72774
Got another dealer in a reasonable distance?
5th Dec 2017 10:36 pm
Saense
Member Since: 30 Sep 2016
Location: London
Posts: 73
tonigmr2 wrote:
No I'm at Grange Welwyn. We shall see what Friday brings.
Try Chipperfield Landrover at Kings Langley, pretty good there and only 30-35 mins from Welwyn on a good day
6th Dec 2017 12:24 am
tonigmr2
Member Since: 07 Jun 2011
Location: Herts
Posts: 277
I have a service deal with Grange so it's difficult to change - they assure me they put 10L in on Saturday and so I must have a leak. It's one hell of a leak if it's gone through 10L in 10 miles.
They've also told me the service required warning has 'been a fault across the whole Landrover range'.
So they've got it back Friday and we'll see where we go.
(I should add I've been monitoring the Adblue levels since Monday and it is going down very regularly with the correct mileage so there isn't a leak now....)*now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07
6th Dec 2017 2:39 pm
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3640
Think I may be worried as to "which tank" they put it in
6th Dec 2017 3:06 pm
tonigmr2
Member Since: 07 Jun 2011
Location: Herts
Posts: 277
Well....
Car is running alright, LOL*now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07
I have a service deal with Grange so it's difficult to change - they assure me they put 10L in on Saturday and so I must have a leak. It's one hell of a leak if it's gone through 10L in 10 miles.
They've also told me the service required warning has 'been a fault across the whole Landrover range'.
So they've got it back Friday and we'll see where we go.
(I should add I've been monitoring the Adblue levels since Monday and it is going down very regularly with the correct mileage so there isn't a leak now....)
Check if you can use any dealer for your service plan, I think the service plan is with land rover, not any particular dealer, Denis.
6th Dec 2017 7:26 pm
Robse
Member Since: 10 Jun 2014
Location: Cambridgeshire
Posts: 498
Yes you can use any dealer with the service plan. I fell out with my local dealer because of their total incompetence. Using a different one now, so far so good but it’s a bit of a journey !!Velar MY18 D180 S Narvik
Discovery MY2015 3.0 SDV6 SE Corris - Gone
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