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Do not use this company !!
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4
Do not use this company !!

Ok so I bought a d3 hse a month ago from Evans halshaw in Nottingham , the car was based in Stoke so paid to have it moved closer ,was promised it would be there in 3 days , ten days later it arrived after allegedly having new discs and pads and a new turbo fitted , took the car for a spin and it had bad vibrations when braking and air con didn't work , dealer said they would sort both , 3 days later I went to collect to be told air con parts wouldn't be there for another 5 days ! The service dept worked on the car for 5 days trying to sort vibration issue outing another new set of discs and pads on it ( same issue) finally put oem discs and pads on ( issue solved ) went to collect car 5 days after previously being told I could collect ! To find out they had already put finance through on original date for collection! Had the car for a week no issue drove to Newcastle with the family and it went in to limp mode , dash stated refer to owners hand book! Turned car off and then on again , no more issue.
On drive home same thing happened !
Contacted Evans halshaw to book it in , 4 days later they had car for a day ( with no courtesy car) and all they did was clear the code!
Next day same thing happened not 200 metres from home.
Evans admitted defeat and sent the car to land rover Nottingham who did a health check and found £891 worth of suspension issues and a turbo issue ( which is why car went in to limp mode) Evans wanted the car back after land rover had spent 4 days on it so they could repair ! Still no courtesy car! ( with 4 kids and Mrs on school holidays !! ( not fun now) went to Evans to be told you can have a corsa! And we will fix car!! NOT A CHANCE ! I demanded my money back to be told well you can do that through the finance company but we will crack on and get car back to us to fix !
During all this several calls were made to Evans but either no one re contacted me or I just couldn't get hold of any one ! Really poor customer service
Contacted finance company who were great ! Courtesy car which can actually carry all my family in arrived the next day! Finance company stated to block any move by Evans halshaw to get the car and they would arrange an independent mechanic to inspect the car and they would then either repair or refund my money !
My point is do not use Evans halshaw !! However big thanks to douggie and Rebbeca at land rover who havebeen spot on , really helpful and couldn't do enough to sort out my car !!
  
Post #151639216th Aug 2015 3:29 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 5999

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

I think the warning should have gone up when they wanted paying to get it closer to you.
  
Post #151639416th Aug 2015 3:32 pm
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4

The money paid to move it closer eventually comes of the price of the car if you buy it or they refund it if you don't. Wish I'd have known then what I know now
  
Post #151639616th Aug 2015 3:34 pm
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CEZ1869
 


Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322

United Kingdom 2005 Discovery 3 TDV6 HSE Auto Adriatic BlueDiscovery 3

Hopefully it'll be sorted for you mate, send us a pm when sorted & can meet up?
 
Current: D3 2005 HSE
Previous: D2 2001 TD5
D2 4.0 V8
1998 P38 Rangie 
 
Post #151640916th Aug 2015 4:00 pm
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4

Cez1869 , very frustrated but hopefully it will get sorted and my d3 back on the road ! Nice to see another forum user in Nottingham and sounds like a plan if it gets sorted soon
  
Post #151641516th Aug 2015 4:14 pm
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CEZ1869
 


Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322

United Kingdom 2005 Discovery 3 TDV6 HSE Auto Adriatic BlueDiscovery 3

I'll send you a pm mate
 
Current: D3 2005 HSE
Previous: D2 2001 TD5
D2 4.0 V8
1998 P38 Rangie 
 
Post #151641816th Aug 2015 4:19 pm
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DDDad
 


Member Since: 10 Jan 2015
Location: Angus
Posts: 1201

United Kingdom 2009 Discovery 3 TDV6 GS Manual Stornoway GreyDiscovery 3

Whenever buying goods, remember they have to be of "merchantable quality". If major problems show up quickly, you have a right to reject the goods and claim a full refund. However, you must act quickly: once you start allowing repairs, your right to a refund drains away quickly, too. I've successfully rejected a brand new car after 4 days and 400 miles. It had a major fault, so I insisted on a new one Exclamation I could have demanded my money back Exclamation
 Went for a job as a human cannonball. Not the right calibre.  
Post #151642316th Aug 2015 4:44 pm
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4

Dddad , that's the game I'm now playing between finance company , Evans halshaw, and land rover Nottingham , issue is that kids go back to school in a couple of weeks so need it or replacement sorted ! Thanks for advice though
  
Post #151646516th Aug 2015 6:37 pm
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Red Merle
 


Member Since: 30 Aug 2014
Location: Liskeard
Posts: 6958

United Kingdom 

Finance companies can be brilliant if things go properly wrong! Thumbs Up
 2011 FL2 TD4 XS Kosrae Green
2012 FL2 TD4 HSE Firenze Red
2013 FL2 SD4 HSE Lux Firenze Red
2015 D4 SDV6 HSE Firenze Red
2015 D4 SDV6 HSE Lux Aintree Green
2017 FFRR SDV8 AB Aintree Green & Triumph Tiger 1200 
 
Post #151646816th Aug 2015 6:41 pm
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DerbyshireDisco
 


Member Since: 12 Mar 2012
Location: Derbyshire
Posts: 1397

England 2013 Discovery 4 3.0 SDV6 HSE Auto Loire BlueDiscovery 4

Keep us informed on future progress.
 Displaced Yorkshireman.
=^:^=
SDV6 Auto obviously, Loire blue/Ebony, ugly kid glass, RLD wheel protector, private plate and maybe side steps. 
 
Post #151657316th Aug 2015 10:09 pm
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4
Update

Well the update is that the independent mechanic agrees with LR that the turbo needs replacing and that the suspension needs £891 spending on it !!
The finance company were waiting for a reaction from the dealership and then a decision will be made to repair the car or refund money, but they agree if repair work is to be done it should be done at LR
Some progress at least [/list]
  
Post #151895923rd Aug 2015 8:09 am
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DDDad
 


Member Since: 10 Jan 2015
Location: Angus
Posts: 1201

United Kingdom 2009 Discovery 3 TDV6 GS Manual Stornoway GreyDiscovery 3

Glad it's working through. Hopefully the nightmare will be over soon! Thumbs Up
 Went for a job as a human cannonball. Not the right calibre.  
Post #151904123rd Aug 2015 11:47 am
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CEZ1869
 


Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322

United Kingdom 2005 Discovery 3 TDV6 HSE Auto Adriatic BlueDiscovery 3

Thumbs Up
 
Current: D3 2005 HSE
Previous: D2 2001 TD5
D2 4.0 V8
1998 P38 Rangie 
 
Post #151908023rd Aug 2015 2:29 pm
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Biker Pete
 


Member Since: 23 Jan 2014
Location: Gateshead
Posts: 513

United Kingdom 2006 Discovery 3 TDV6 SE Manual Santorini BlackDiscovery 3

Wow, what a nightmare!

Hopefully you are nearly there though Thumbs Up
  
Post #152123728th Aug 2015 3:37 pm
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Aaronb
 


Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116

United Kingdom 2011 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4
Update again

So latest update is that black horse have found in my favour , they had no replies from Evans Halshaw in relation to sorting out the issues !!! Which I think is disgusting !
I have decided to have the car repaired by land rover main dealer ! At a cost to finance company of £3800!!! ( glad I don't have that bill )
Have to say lr dealership have been helpful and patient , and black horse as well
  
Post #15234482nd Sep 2015 10:19 am
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