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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
  
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My info screen has gone completely blank this morning, tried restarting after 10 mins or so but it's still blank, reverse camera not working etc. Anyone got any ideas?
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 23rd Jan 2012 10:09 am |
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Q86ARR
Member Since: 23 Feb 2010
Location: Jersey
Posts: 378
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Software update req ref SSM53737
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| 23rd Jan 2012 8:50 pm |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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cheers, I should have mentioned that it's an MY12, I take it that this up-date still applies and a trip to the dealer is in order?
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| 23rd Jan 2012 9:06 pm |
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Q86ARR
Member Since: 23 Feb 2010
Location: Jersey
Posts: 378
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This SSM is for 12MY!
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| 23rd Jan 2012 9:41 pm |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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No software fix, new screen on order as it seems the touchscreen is not working. So another trip to the dealer and more inconvenience. 
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| 27th Jan 2012 8:45 pm |
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buellbeast
Member Since: 30 Jul 2008
Location: Exile
Posts: 1885
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I'll swap you for my more reliable 2010MY  Club Forum Criminal !!!
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| 27th Jan 2012 9:19 pm |
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Q86ARR
Member Since: 23 Feb 2010
Location: Jersey
Posts: 378
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Are you sure?
The SSM has now been upgraded into a proper bulletin. LTB00431 - Touch Screen Display Not Illuminating
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| 29th Jan 2012 10:48 pm |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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Yes, I've got to take my car back to the dealer to have a new screen fitted, which is currently on back order. They also managed to set the steering wheel out of alignment while they were 'failing' to cure a rattle around the steering column, left some trim dangling from the glovebox and didn't fit the heater control back properly, I will be trying another dealer when the first service is due.
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| 30th Jan 2012 11:13 am |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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I called my dealer this morning to see if there was an up-date on the replacement touchscreen, only to be told that the part is on back order (I knew this already) and they had no further information. All very frustrating as reversing camera, radio, nav etc is now a distant memory and I'm running out of patience. Does anyone have any idea how long I can expect to wait and at what point should I start to 'lose it?'
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| 3rd Feb 2012 2:25 pm |
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Q86ARR
Member Since: 23 Feb 2010
Location: Jersey
Posts: 378
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Has your dealer tried a hard battery reset and then attempted the software update ref the bulletin?
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| 3rd Feb 2012 10:41 pm |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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Don't know mate, they did manage to get the screen working again but it only lasted a few days and now it's gone again and they seem confident that it's a problem with the 'touch' element of the screen, hence I need a new one.
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| 4th Feb 2012 3:30 pm |
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Blue62
Member Since: 07 Sep 2011
Location: Midlands
Posts: 87
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Q86ARR wrote:Has your dealer tried a hard battery reset and then attempted the software update ref the bulletin?
I know you've got an interest in this so thought I'd confirm back to you now that a new screen has been fitted. Car went in yesterday and wasn't ready for collection because LR sent over an engineer to approve the work because the part supplied is so expensive. Clearly they needed to be convinced that the only remedy was a new screen before approving the work, which they did. So I now have a new screen and so far it's all working fine, thought there might be an improvement in response times when engaging reverse, but it's as slow as ever!
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| 16th Feb 2012 11:33 am |
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bobcropper
Member Since: 05 Mar 2012
Location: Widnes
Posts: 14
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The screen on my car was blank when i went to pick it up and tried switching off and on and so on but no joy. They did a reboot by disconnecting the battery for approximately 1min and reconnecting again and all worked well. Not sure whether it was something to do with the fitting of twin sockets at the dealer, but also had to reset the date and time and one shot operation of windows.
All has been fine since  
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| 27th Mar 2012 8:39 am |
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