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why should this particular dealer treat YOU in this way ...is there something you aren't telling us??

Let's not get too personal on this one eh?

The guy has a fair point and If I had any problems that weren't being dealt with or had shoddy service from what looks to be an incompetent dealer, then I'd be as off as he is.

There comes a point where he's clearly not in love with the brand/car/dealer and for the sake of your sanity or just to get out of the negative situation, you have to make a change.

An XC90 may well be his answer, but for the majority on here it isn't.

ANY vehicle, ANY product, ANY brand will have an example of customers who (for one reason or another) they were not able to satisfy. And believe it or not, it's not always the customers fault. It's not always the brands fault and it's not always the dealerships fault.
But when you get a combination of these, there will be no 'solution' that is acceptable to all parties.
It really feels as though he's done as much as he reasonably can, maybe it should have been earlier, maybe it would have made no difference, who knows.
But faced with a story like that I'd be easily persuaded to change.

For what it's worth, Volvo, mercedes, bmw, audi et al have ALL had similar stories and if you search enough, you will always find bad examples of customer service.

I always find that it isn't the PROBLEMS that turn people away from brands, it the way they DEAL with the problems that has the impact.

Just my two'penneth

Bodsy wrote:

Quote:

why should this particular dealer treat YOU in this way ...is there something you aren't telling us??

Let's not get too personal on this one eh?

The guy has a fair point and If I had any problems that weren't being dealt with or had shoddy service from what looks to be an incompetent dealer, then I'd be as off as he is.

I'm not getting personal.....the object of my question is does the dealer deal with all of his customers in the same way?.....there are two sides to every story. The immediate assumption is that the dealer has dealt shoddy service...but how do I know if Fozzy hasn't been completely unreasonable in all of this??

If however the dealer proves to be generally unreliable or incompetant then they should be outed for the benefit of all.

baart wrote:

I wanted to order V8 HSE my2008 this week - but now I have to think it over

The majority of new model-year cars are absolutely fine. Fozzy has obviously had trouble as he has been given a duff model. It happens with all the car brands. We've had outrageous trouble with Citroen, BMW, Seat, Mercedes-Benz... one dealer once almost killed us by leaving a protruding spanner in the engine's rotary.
You could turn to a different brand baart and face exactly the same troubles. You take a change with every car. Why not take it with the best? Don't give up on LR

Fozzy - I'm sorry to hear about your experience. If you have a dealer - go do a different one. People on here will be able to tell you where to go depending on your location.

Our Discovery had a never-ending list of sh*te problems which the dealer could not fix. All but the very first problem (a seemingly simple worn brake pad - quick fix) was initiated by the dealer. We wrote a 4-page letter to them which they ignored. We sent it again by e-mail, fax, snail mail and handing it into the dealer. It didn't make a difference.

So we took her to a different garage just a few miles down the road and they not only came out and picked up the car for us but sorted all its problems in a one, before cleaning it inside and out and returning it home for us. It's never stepped a foot out of line since. I know that it sounds awful, especially for you in your context, but you win some you lose some. And if you lose, don't give up hope and it can be resolved.

Just putting in my two pennies worth.

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Based on my experience - which I hope is an isolated case - you decide if you want to buy from Land Rover. Personally, I'd rather walk then drive anything made by them ever again after the way they have treated me.

DG wrote:

You're not the only one to have had problems with the D3 ....why should this particular dealer treat YOU in this way ...is there something you aren't telling us??

BTW - I don't take anything on here personal nor do I mean to make such remarks - except to Land Rover!!

I wish there was some underlying reason but I don't know of one. I have the whole history, case notes, diary - everything there is nothing peculiar. The only "unusual" thing is that I bought the car when I lived in London - then a week later moved to the wilds of North Wales (hence why I bought a discovery) when the faults started I took it to my local dealer, so the original dealer has had no other involvement apart from selling it and then getting the car assesed when they took it to their Stoke dealership. I think a major change in personnel at the dealer didn't help with no continuity - but not my problem

I did a bit of research and the offer they have made to me means I would have to pay £12.5K to get a new car. If I sold the car myself and then got an internet deal it would cost me between £8.5K & £10K - so they are hardly being generous either!! I wouldn't complain so much if Land Rover appeared to give the slightest concern to the problem - instead they have washed there hands of it saying "I am a valued customer and they can't afford to be complacent in a competitive market.... but speak to your dealer its his problem" They just don't give a damn.

Any advice on how to proceed would be very welcome!! The Only thinga I've "discovered" with my discovery is a load of problems and numerous garages.

Some other options being negotiated - but I'm resigned to the fact it isn't going to be replaced - do I chance a repair again and hope the cutting out can be rectified? get a like for like second hand (if they can find one)? I don't know.

baart wrote:

DG & CY
i'm buying LR3 - decision made
still a bit nervous
got a RAV4 now - 3 years and nothing happened - apart from 'every 15k km' service
vw bora - 3 years and nothing
vw passat 1 year - nothing

.... but i got a 1993 xj6 daimler - and every 2 months there's something to be fixed

Good choice - keep us posted

VWs and Toyotas may never go wrong but what are they when compared to a Discovery? Technologically inferior. You're about to be unleashed upon a world of engineering excellence G'd luck!

DiscoDunc wrote:

...3) slight bramble rash on both sides

Don't you just hate that.