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mcferran1
Member Since: 19 Jul 2011
Location: Ballyclare
Posts: 26
  
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| Good experience with Warrantywise. |
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I thought I would share my experience with Warrantywise. When I was buying my D3 last year I tried to get some opinions on them but found few people had experience of Warrantywise.
I purchased a 3 year warranty for £1900, to include platinum cover (highest level) with all warranty additions including ICE, single limit claim of £8000 and maximum limit of £25,000 and no excess. I was happy enough with that and just had to hope that in the event of a claim they would come through.
Here is the claims experience.
I'd gone to the USA for three months, leaving my step father in charge. Before I left there was a problem with the wipers, wipers worked but stopped in the upright position. I'd put this on the back burner until I got back from the USA as it was only a minor issue. Just after christmas my stepfather noticed the gear lever would not stay in drive, he had to hold it in drive. I got him to take it to Charles Hurst and got them to take it up with Warrantywise.
They faxed the paperwork over, Hursts faxed it back and mentioned the wiper problem. My stepfather called Warrantywise the next day and was told no one available today, call back tomorrow, tried again the following day and eventually got through. They wouldn't cover the gear problem as it was a lever and bush causing the problem, but would cover the full cost of the wiper repair.
My stepfather asked the garage if that sounded reasonable and they agreed, saying that the bushes was something you'd expect to repair.
Charles Hurst wouldn't bill Warrantywise direct, My stepfather had to pay. Sent of the paperwork to Warrantywise on 4th January and received a cheque on 11th January for the full cost of the Wiper and approx half the cost of the bush (not sure why they paid any of this). They had no problem in dealing with my stepfather for the repair, though they did send the cheque to me.
They met and probably excedded expectations, however the biggest problem my stepfather found with them was getting someone to agree to the repair. He said it took a number of phonecalls,(this was between christmas and New Year) he thinks the office is small and maybe if someone is out of the office this could take some time.
All in all, a positive experience.
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 29th Jan 2012 8:37 pm |
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caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
  
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Doesn't seeem al that positive to me  but better than WD.  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 29th Jan 2012 11:22 pm |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6269
 
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U call it positive or taking a  m8????
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| 29th Jan 2012 11:42 pm |
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Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6902
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Yes, getting hold of them is incredibly difficult, although I found the hidden section that says "if you want Quentin Wilson to investigate" section. Within a couple of hours of e mailing him I had the MD on the phone, we came to an agreement, maybe not perfect, but something I could live with. Would I recommend them, probably not, but then reading this lot on here on warranties, the only decent one is the manufacturers original 3 year one, I'm taking the "save up" warranty rather than splash out. Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
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| 30th Jan 2012 8:00 am |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6269
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last time I had job on driver side half shaft seal they informed the garage doing it that they will not pay as it was premature!!! I never got explanation how the feck they managed to judge it was premature not diagnosing the issue at all!!!???
fecking thieves nothing more...
next time go with LR warranty
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| 30th Jan 2012 9:10 am |
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mcferran1
Member Since: 19 Jul 2011
Location: Ballyclare
Posts: 26
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grzesiul wrote:U call it positive or taking a m8????
No, I was quite happy. It seems as good as / maybe better than most of the W D stories I've read here.
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| 30th Jan 2012 3:42 pm |
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