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2nd service done at a different dealer. Adblue missed again
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Gary_P
 


Member Since: 03 May 2016
Location: Whitstable,Kent
Posts: 605

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4
2nd service done at a different dealer. Adblue missed again

Took my car in to a different dealer this year for it's second year service. Last year the dealer I took it to overfilled the oil and forgot to top up the Adblue.
I'm afraid this second dealer also forgot to top up the Adblue. Their checklist has it but according to the technician, he didn't expect a 15 reg car to have Adblue. Having mentioned it when I booked it in, and again when I arrived I was disappointed. They did drive over to me and topped it up, but for any 15 plate Adblue owners out there always check before you drive away.
There are 3 items pertaining to Adblue on the service checklist (more than any other single item) so it is surprising. It also takes less than 10 seconds to double check.
 Gary
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Discovery 4 HSE 2016MY 
 
Post #181738821st May 2017 1:19 pm
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lespes
 


Member Since: 17 Sep 2009
Location: Sitting Down
Posts: 2167

Guernsey 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Santorini BlackDiscovery 4

Mine had its first service last week and adblue done. Thumbs Up

In fact it was also the first time the wheels had been rotated and thats after a RRS Freelander and 2 D4's serviced at 3 different main dealers which not only didnt do it, never even removed the wheels to inspect the brakes etc. Not complaining as received heavily discounted or even free servicing due to their negligence.

However never received my top up oil Big Cry
 D4 HSE MY12 Marmais Teal: Gone. Missed a lot!
Freelander 2 SD HSE MY11 Silver:Thankfully gone.
D4 HSE MY11 Silver: Gone missed !
Range Rover Sport MY06 HSE Buck Blue: Gone missed!
Discovery D2 TD5 Facelift MY Red Gone Missed!
Discovery D2 TD5 Cobalt Blue: Gone Missed!
Discovery D1 Auto Oxford Blue Not missed at all!
Discovery D1 Avalon Blue First LR! missed!

Now driving a rather nice Black Van (joined Club Landmark) 
 
Post #181803922nd May 2017 9:23 pm
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Gary_P
 


Member Since: 03 May 2016
Location: Whitstable,Kent
Posts: 605

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4

My wheels were taken off. I have a video of this so know it was done, but they were not rotated. I thought the latest thinking is that rotating tyres is not a good idea. Am I wrong?
 Gary
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Discovery 4 HSE 2016MY 
 
Post #181824023rd May 2017 12:22 pm
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Russell
 


Member Since: 23 Aug 2007
Location: Kent
Posts: 10218

United Kingdom 

Gary sad to hear this, I will be talking to Phil about it next time I see or speak to him.
 MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club 
 
Post #181824423rd May 2017 12:30 pm
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Gary_P
 


Member Since: 03 May 2016
Location: Whitstable,Kent
Posts: 605

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Auto Corris GreyDiscovery 4

Tks Russell. Presume you refer to ad blue ?
Shame as it spoilt what was otherwise a good customer experience. The bigger concern is always what else might have been missed. The technician who did the service came out to me with the Adblue bottles and assured me nothing else was missed, but it does undermine confidence.
All in all I think I would summarise my experience of LR (this is my first) during the ordering and service process by saying there is a lack of attention to detail. I find it surprising but it's obviously a cultural thing. Needs to be corrected from the top down.
 Gary
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Discovery 4 HSE 2016MY 
 
Post #181828523rd May 2017 1:45 pm
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