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oliver77
Member Since: 23 Jun 2006
Location: Mid Wales
Posts: 398
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My 8 month old D3 TDV6 HSE was taken back by the dealer after a huge number of issues and, with a small contribution, they were prepared to replace it with a new vehicle. The service and and integrity of the dealership staff remained questionable.
I picked up the new car on Tuesday and all appeared ok. However, I realised that that front parking sensors don't work properly and that the steering felt strange. After asking a colleague to drive, he confirmed that the wheel is not on straight. There is also black marks on the headlining and plastic connectors floating around under the seats which I have now gathered. As I have mentioned in earlier threads, I am new to Land Rover and I am amazed at how useless everything appears to be. I haven't got time to go into my dealer every week.
What should I do?
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 10th Jul 2006 9:04 am |
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Jamo
Member Since: 18 Jan 2006
Location: Esperance, Western Australia
Posts: 1170
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Take it to another dealer! I'm sure someone here can recommend one, even if you have to drive a distance! Have a nice day!
2010 Cayenne Diesel with PASM & Off Road Pkg
2005 HSE D3 (Sold)
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| 10th Jul 2006 10:51 am |
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10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
  
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Write to the DP and copy all correspondence to LR customer services, give them a reasonable date to clear all outstanding issues, get them to collect & deliver and point out that you see rejection as a last resort, not the first - that way they'll view you as 'resonable' and not a serial complainer 
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| 10th Jul 2006 10:58 am |
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oliver77
Member Since: 23 Jun 2006
Location: Mid Wales
Posts: 398
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Thanks TFC. Is this the norm or the exception with LR dealers?
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| 10th Jul 2006 11:00 am |
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10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
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Exception i'd say, most dealers i've heard about are pretty responsive and of course you only get to hear of the 'underachievers'
LR are aware of sporadic problems with the dealer network and are keen to hear of the ones that need attention focussed on them....
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| 10th Jul 2006 11:08 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50940
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oliver77 wrote: Is this the norm or the exception with LR dealers?
It shouldn't be Oliver...and it is really frustrating to see peeps being treated in this way.
What options are available to you in respect of alternative dealerships. I know of Gateway in Newport ..they have been very helpful to me in the past when Iv'e been 'home' visiting family. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 10th Jul 2006 11:13 am |
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oliver77
Member Since: 23 Jun 2006
Location: Mid Wales
Posts: 398
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It's Gateway (now Stratstone) who are the problem. I have now booked the vehicle in with J.V.Likes near Brecon for next week. Guy on the phone seemed helpful, offered a courtesy car etc.
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| 10th Jul 2006 11:16 am |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26705
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Heard good things about JV Like. Real enthusiasts I hear.
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| 10th Jul 2006 11:18 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50940
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oliver77 wrote:It's Gateway (now Stratstone) who are the problem.
MMMm... thats interesting...they came across as being very helpful...but then again they were trying to sell me a D3 ...I don't have any aftersales experience of them I'm afraid.
What approach have you taken with them so far...gentle or guns blazing? 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 10th Jul 2006 11:19 am |
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