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I’ve been without my D4 ... A happy ending 👍
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 
I’ve been without my D4 ... A happy ending 👍

It’s been stuck at the local dealer. It went in for a knock, which and they knew to be front wishbones.

Turns out they think it needs front lower and upper arms both sides, and also rear uppers.

Warranty Direct covers the car, and when I told them what it needs they baulked and called out an engineer to go and investigate. Engineer turned up yesterday apparently, and as yet has not submitted his report to WD.

So that’s now going to be Monday before they get it, then if they authorise the work, it will take 2 days to complete.

So might have it back by Wednesday if I’m lucky.
 

Last edited by Gareth on 29th Mar 2019 7:01 am. Edited 1 time in total 
Post #203731315th Mar 2019 8:42 pm
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DG
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Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50930

Wales 

Can't believe it's 6 years old Shocked Whats the mileage Gareth?
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021  
Post #203731615th Mar 2019 8:49 pm
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M3DPO
 


Member Since: 22 Sep 2010
Location: Notts.
Posts: 8044

England 2014 Discovery 4 3.0 SDV6 HSE Lux Auto Corris GreyDiscovery 4

And what’s it been used for? Shocked I had a shock when mine failed it’s mot on front arms, it only had genuine fitted 20k miles ago, it was a false alarm as I questioned it and took it to another testing station and it passed, but you shouldn’t have this situation with a main dealer, if they don’t know if they need changing who does?
 It can when others can't,
It will when others won't,
It goes where others don't. 
 
Post #203733815th Mar 2019 9:47 pm
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

102k now. It’s doing much less than it used to. Probably 6k per year.
  
Post #203735315th Mar 2019 11:56 pm
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

Yes I think WD might be calling the dealers bluff, but it was clunking and knocking like an old railway carriage!
  
Post #203735415th Mar 2019 11:58 pm
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jjvd21
 


Member Since: 16 Jul 2007
Location: Chicago
Posts: 1070

United States 2005 LR3 4.4 V8 HSE Auto Java BlackLR3

I’ve tried unsuccessfully to get my dealer to support the front uppers being replaced. Looking forward to hearing how the replacement improves your ride.
 16 D4 Landmark
05 D3 HSE V8
THE original D4 spotter 
 
Post #203735716th Mar 2019 12:41 am
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

Yay!!! 😁Happy days!

WD approved all the work, front lower, upper both sides and rear upper.

It’s taken a while, but worth it.
  
Post #203799318th Mar 2019 11:21 am
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72742

Ukraine 

Happy days indeed. Thumbs Up
   
Post #203799418th Mar 2019 11:23 am
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Hardware
 


Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12676

United Kingdom 2011 Discovery 4 3.0 SDV6 XS Auto Sumatra BlackDiscovery 4
Re: I’ve been without my D4 since Tuesday...

Gareth wrote:

Turns out they think it needs front lower and upper arms both sides, and also rear uppers.


it's all that demanding terrain around Bramhall. Laughing
  
Post #203800718th Mar 2019 12:03 pm
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James W
 


Member Since: 27 Mar 2008
Location: Wirral, UK
Posts: 3056

United Kingdom 

Did WD charge you two excesses? One for each side? They did for me despite me protesting that you would only ever replace in pairs anyway, even if (weirdly) only one side was gone.
 D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - WTF does this button do 
 
Post #203802918th Mar 2019 12:58 pm
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

Finally got the car back this evening. £2300 lighter, hopefully WD will refund me £1860 ASAP.

I was charged 4x excesses. (£50 each) plus they wouldn’t pay for the four wheel geo check, which I paid for myself. Also the labour rate is capped at £114 per hour, and GS charge £140. I suppose they could have charged 6 x excess because it had front upper and lower wishbones both sides. So I’m grateful for that.

Anyway, all corners are good, and it drives like a new car.
  
Post #203933922nd Mar 2019 6:42 pm
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Littlewill
 


Member Since: 14 Sep 2015
Location: Lincolnshire
Posts: 484

England 2015 Discovery 4 3.0 TDV6 HSE Auto Firenze RedDiscovery 4

Its nice to read a warranty story with a decent ending. Usually its the B@#!+rds wont pay out even though you've been a loyal customer for years etc... Thumbs Up Thumbs Up Thumbs Up
  
Post #203934522nd Mar 2019 7:00 pm
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

Er, I haven’t got the cheque yet !!
  
Post #203946323rd Mar 2019 8:00 am
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Iceman08
 


Member Since: 22 Sep 2014
Location: Hereford
Posts: 2284

United Kingdom 2010 Discovery 4 3.0 TDV6 HSE Auto Santorini BlackDiscovery 4

I had no idea they charged their excess like that, is it per item or per side?
   
Post #203952223rd Mar 2019 10:28 am
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Gareth
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Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26683

United Kingdom 

Seems to be per corner.
  
Post #203956123rd Mar 2019 1:01 pm
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