mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
  
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| Interesting conversation at Main Dealer part 2 |
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Phoned Guy Salmon Bristol yesterday following the flare up at Matford Exeter
and asked the same questions about what would happen if I purchased a car from them and the crank snapped the salesman was very nice about it and asked could I prove this ? to which I gave him the TSB number he looked it up and said yes although he had not come across this issue it did flag up a question mark ,he said he would make enquires today and get back to me .True to his word the salesman rang me and said he could confirm that a) the crank was not covered b)the service manager had confirmed that the Approved Land Rover Warranty would not cover this known issue and he has had 2 claims rejected c)that the only course of action was to appeal to Land Rover CRC and if your car has been serviced by a Main Dealer only you may possibly get a goodwill gesture of a contribution to the repair .
The salesman was shocked that this was the case and could totally understand my concerns about a purchase
bravo to him  life is full of surprises Land Rover 90 - deceased 
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored 
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
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 9th Apr 2018 7:13 pm |
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Hot Tub
Member Since: 15 Aug 2017
Location: Milton Keynes
Posts: 1071
  
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Chris I wonder if others might like to know who the salesman is? He went the extra mile to surprise you with an answer after he looked into it. Nice to reward good work 
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| 9th Apr 2018 7:18 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
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Don't know why, he's not going to get much used business now he's said that!
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| 9th Apr 2018 7:21 pm |
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mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
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Hi Steve I did ask him to drop me an email with his contact details and its my intention to sing his praises on here ASAP Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
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| 9th Apr 2018 7:23 pm |
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Gilly1
Member Since: 09 Sep 2015
Location: Somerset burnham on sea
Posts: 359
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Well that’s my mind made up then,,, iv got 14 months used approved warrenty left but will be shopping on warrenty direct in next couple days, can I have 2 warrenty,s running at the same time or will that be a excuse for either of them not to honour any claims. 2015MY discovery 4 se tech with factory black pack.
With added
Rse, tv, electric memory seats, rear camera, heated steering wheel,
Headlight dip assist, remote FBH, led door light pack,easy lift kit,osram front fog/drl/active cornering lights. and whatever els I can find to do,
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| 9th Apr 2018 7:40 pm |
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L319
Member Since: 14 Dec 2013
Location: Herefordshire
Posts: 2080
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If the warranty is classed as insurance, I don't believe you can insure the same risk twice.
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| 9th Apr 2018 7:43 pm |
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Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
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Who knows, if the sales teams at various dealers continue to be made aware of this issue, they might even become reluctant to offer trade in valuations to anyone with a TDV6/SDV6 powered Discovery 4/5 or Range Rover. 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
Last edited by Red Merle on 9th Apr 2018 7:48 pm. Edited 1 time in total
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| 9th Apr 2018 7:44 pm |
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mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
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L319 yes I think it is Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
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| 9th Apr 2018 7:47 pm |
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mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
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Hi Red Merle its a mess TBH in my opinion I just wanted transparency on this matter once and for all Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
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| 9th Apr 2018 7:53 pm |
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Gilly1
Member Since: 09 Sep 2015
Location: Somerset burnham on sea
Posts: 359
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L319 wrote:If the warranty is classed as insurance, I don't believe you can insure the same risk twice.
Interesting  think I might give warrenty direct & Land Rover a call to see if I have any options. 2015MY discovery 4 se tech with factory black pack.
With added
Rse, tv, electric memory seats, rear camera, heated steering wheel,
Headlight dip assist, remote FBH, led door light pack,easy lift kit,osram front fog/drl/active cornering lights. and whatever els I can find to do,
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| 9th Apr 2018 7:53 pm |
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Grianaig
Member Since: 08 Jul 2014
Location: Tyne and Wear
Posts: 1286
 
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I expect Warranty Direct already know about the crank problem and perhaps they will start to exclude the crank failure from their policies. This will really scupper a lot of folks. 2014 MY Discovery XS Indus Silver. Sadly gone. Second last LR of forty eight years continuous ownership.
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| 9th Apr 2018 7:58 pm |
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Stephen
Member Since: 26 Mar 2007
Location: London SW
Posts: 117
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I've recently bought a three-year old D4 from a Main Dealer and in answer to my specific question the salesman was quite clear that engine failure was covered by the Land Rover Approved Warranty up to the purchase price of the vehicle.
I've looked at the warranty booklet and it, too, is clear that it covers "mechanical or electrical failure defects to all factory fitted components of the vehicle ...": and it defines mechanical or electrical failure as "the sudden and unexpected failure of a component which is covered by the warranty and which requires immediate repair or replacement."
So do we know what Land Rover think their get-out is? Land Rover 80" station wagon (1949)
4 Range -Rovers
2 Disco 3's
2 Disco 4's
(not all at once!)
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| 9th Apr 2018 8:00 pm |
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Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
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There is a clause to say that they won’t cover design faults. Though how it is defined, I’m not sure. 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
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| 9th Apr 2018 8:04 pm |
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mz mini
Member Since: 02 Jul 2014
Location: Sunny Devon
Posts: 1759
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Its a Known Fault ,Car Care the warranty underwriter's disallow known faults this is one this is not a scheme run by JLR Land Rover 90 - deceased
Discovery 3 - deceased
Discovery 4 2013
Mini Cooper S 1964 Mk1 - International Rally winner red & white
Mini Cooper s 1964 Mk1 - Road Rally champion green & white
Mini Cooper S 1971 Mk3 - original and unrestored
Porsche 911 997
Porsche Boxster 3.4S
VW Polo 1.2
Citroen Xsara Picasso - shed/run around
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| 9th Apr 2018 8:05 pm |
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Mike40
Member Since: 30 Nov 2008
Location: Newport South Wales
Posts: 796
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If they sell a vehicle with a known fault, doesn't this fall under the fit for purpose part of the Sale of Goods Act??
What about the Unfair Contract Clauses Act regarding the warranty?
It is about time JLR was brought to task over this.........!! It needs someone like Watchdog to take this up and make a huge public issue of the engine failures and customers left with a pile of expensive scrap. If dealers couldn't then sell secondhand stock due to the public backlash, then JLR might do the right thing.
JLR needs to make engine parts available at the very least!!  ------------------------------
"Ruby" 
Rimini Red 06MY TDV6 S
Xenons, Bright Pack, Climate Pack,
BAS Magic Box and Remap
ITG Air Filter
ERG's Blanked (Woody32)
Huge Permagrin
Suzuki GSX1400, Triumph Daytona 1200, Yamaha RD500LC, Norton 850 Commando, MV Agusta 1090 Brutale, Honda Hornet 900, Honda 600 Tansalp, Matchless 750, AJS 650CSR......plus very understanding wife!
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| 9th Apr 2018 8:38 pm |
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