Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
  
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So it's been in for two days now on visit two to cure the dropping suspension. It had not dropped during yesterday and overnight (which is normal it ties between 1 & 3 days normally) so they don't think it's a leak and suspect electrical?!
I am not overly sure they really know...
Not sure what to do next, will leave them too it for the next day or so to see how they get on and if no reasonable progress contact LR warranty Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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 6th Apr 2016 9:51 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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So it's been in for two days now on visit two to cure the dropping suspension. It had not dropped during yesterday and overnight (which is normal it ties between 1 & 3 days normally) so they don't think it's a leak and suspect electrical?!
I am not overly sure they really know...
Not sure what to do next, will leave them too it for the next day or so to see how they get on and if no reasonable progress contact LR warranty Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 6th Apr 2016 9:52 pm |
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Robse
Member Since: 10 Jun 2014
Location: Cambridgeshire
Posts: 498
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And there was me thinking I was going to try Cambridge Marshalls.
Next try Northampton I guess !! Velar MY18 D180 S Narvik
Discovery MY2015 3.0 SDV6 SE Corris - Gone
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| 12th Apr 2016 12:24 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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They were fine for a service and some other work, I obviously have a problem that just taxes them.
I got my car back Friday and they've still not fixed it as they don't know where to start. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 12th Apr 2016 1:08 pm |
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Johnzlrd
Member Since: 20 Feb 2016
Location: Soham
Posts: 38
  
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I contacted Marshalls @ Cambridge a week ago regarding the recall on my towing hook. 'Someone will contact you in two days Sir'
I am still waiting for them to contact me, just wondering which two days they meant. 
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| 12th Apr 2016 1:08 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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I've been measuring the suspension daily since Friday when they claimed they could not find the issue.
They have pressure / leak tested and not found an issue, nor do they get a fault code.
All measurements from top of wheel to bottom of wheel arch
Evening of 8-4-16
Nsf. 4"
Nsr 4.5" (expected, not quite on level drive this evening)
Osf 4"
Osr 3.5"
Morning of 9-4-16
Nsf 3.5"
Nsr 4.5"
Osf 3.5"
Osr 3.5"
Car now used, so small drop at front overnight
Evening of 10-04-16
On level drive
Nsf 3.5"
Nsr 4"
Osf 3.5"
Osr 4"
Evening of 11-04-16
Nsf 2.5"
Nsr 4"
Osf 2.5"
Osr 4"
Still not used, dropped 1" in 24 hours. Measure again tomorrow tonight. Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
Last edited by Mr.Tom on 12th Apr 2016 1:17 pm. Edited 1 time in total
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| 12th Apr 2016 1:14 pm |
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Sheepy
Member Since: 20 Feb 2013
Location: Bedfordshire
Posts: 630
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I use Marshalls in Bedford, and I've never had a problem with them - they even persuaded the warranty company to cough up and cover a front-end suspension rebuild last year!!
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| 12th Apr 2016 1:15 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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It's tempting! Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 12th Apr 2016 1:16 pm |
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A1GSS
Member Since: 12 Sep 2010
Location: Saffron Walden, Essex
Posts: 4691
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I've given up with Marshalls and Lookers, they quoted me between 4 and 6 WEEKS to look at an electrical problem, out of warranty they really don't give a toss. I'd have been without the car the whole time.
Was fixed by Paul of Broadfields a couple of days later.  ____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey
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| 12th Apr 2016 1:19 pm |
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A1GSS
Member Since: 12 Sep 2010
Location: Saffron Walden, Essex
Posts: 4691
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Double post sorry  ____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey
Last edited by A1GSS on 13th Apr 2016 2:12 pm. Edited 1 time in total
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| 12th Apr 2016 1:47 pm |
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A1GSS
Member Since: 12 Sep 2010
Location: Saffron Walden, Essex
Posts: 4691
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????? Double post
Again. I must be doing something wrong  ____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey
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| 12th Apr 2016 1:47 pm |
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Johnzlrd
Member Since: 20 Feb 2016
Location: Soham
Posts: 38
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Probably means your  off, twice. 
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| 12th Apr 2016 6:26 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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They've had a reply from Land Rover and it will be going in next week to have some wiring checked for faults... We will wait and see, at least it's progress! Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 12th Apr 2016 6:33 pm |
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Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
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So went in today and apparently Land Rover technical support had sent them 15 pages of stuff to check, so they've had two techs taking measurements all day.
They've now sent that off to Land Rover for them to review....
Waiting to hear what the next steps are Sill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
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| 19th Apr 2016 10:45 pm |
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maxbasscat
Member Since: 03 Jan 2016
Location: Cambridgeshire
Posts: 1263
  
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Marshalls of Cambridge are a hot and cold Experience for me. Used to have Citroen then FFRR ( yes a bit of difference ) serviced there!
"Oh you did not buy it from us......Sir" attitude drives the attention span of service department sometimes.
"Well that's because your showroom Hooray Henry wasn't interested and could not find what I wanted. So I bought via LR website....from Newcastle" and so it went on
"Well who was that then .....Sir"
"Do you know I don't remember but he keeps writing e mails and send texts to me."So that was the bad side but I guess people are fickle.
However, when I was so ill and I could barely walk to the car I saw their true side. They did absolutely everything they could to help, sent a man to collect, nothing was too much trouble, car valeted, serviced well.
The acid test for me is would I go back, yes they restored some faith. I have to say I spoke to their service manager and his 2IC both called when they agreed. Maybe I appreciated better my own predicament and that came across in my calls, it is perhaps that attitude thing again. Obviously works both ways D3 2.7 Zermatt silver (not another one)
D3 4.4 V8 Zambezi silver
D3 4.4 V8 Adriatic Blue
D3 2.7 (gone) Tonga Green
D3 4.4 V8 LHD Tonga Green
FFRR TDV8
Defender 300
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| 20th Apr 2016 11:28 pm |
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