Lakeland Land Rover
Member Since: 06 Oct 2006
Location: Torver, Coniston
Posts: 462
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From experience of working in other premium brands, gifts at handover tend to be what a customer remembers! not the fact that the car is not as specified or not ready when promised  , and being british won't complain when given a gift to say thankyou. (its in the breading)
the dealer i work for never (as a rule) gives anything as a gift on handover/delivery and normaly just eneough fuel to get them home 
but we are constantly number one for our service.
 
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 17th Oct 2006 3:00 pm |
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JMC
Member Since: 25 Feb 2006
Location: Aberdeen-Angus. Where the Bull* comes from!
Posts: 6417
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LR Dealer wrote:Once gave the standard "Bouquet" to a guy, to be told his partner would love them. His partner was called Simon...
Anybody we know?.......... 
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| 17th Oct 2006 3:28 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72799
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| 17th Oct 2006 3:30 pm |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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dylansdad wrote:
cmon admit it ...you sales guys have it easy
i have to work seven days a week just to keep me stocked up with brilcreme
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| 17th Oct 2006 3:31 pm |
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DN
D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2296
 
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Well after agreement on the price of the vehicle (the DP personally worked out the total cost, with the sales guy also present, a month or so before I got the car, (lucky I wrote it all down). At handover, the same sales guy tried to stripe me up with a £1600 price hike, and the DP claimed he had mislaid his calculations. So had to be firm with them (not a good start) over this. £15 standard fuel given, oh and 2 key fobs.
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| 17th Oct 2006 3:35 pm |
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JakobVels
Member Since: 11 May 2006
Location: Copenhagen
Posts: 223
 
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15 min's for the paperwork
15 min's waiting because the car was not yet ready.
15 min's quick instruction on the controls.
just below 1/4 tank diesel.
handshake.
Had the car 2 months now - it will still be another month until Land Rover Denmark can fit in to their busty schedule to come and look at my paint flaws to decide what to do about it. (2½ hour drive each way).
Not a great experience around an otherwise great car. 
Cheers
Jakob
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| 17th Oct 2006 3:37 pm |
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dylansdad
Member Since: 04 Apr 2006
Location: Solihull
Posts: 745
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swiss tony wrote:dylansdad wrote:
cmon admit it ...you sales guys have it easy
i have to work seven days a week just to keep me stocked up with brilcreme
yeah but keeping a swimming pool full of it in the grounds to your country house is just showing off. 2004 TDV6 HSE Auto Zambezi Silver
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| 17th Oct 2006 3:42 pm |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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DND3 wrote:Well after agreement on the price of the vehicle (the DP personally worked out the total cost, with the sales guy also present, a month or so before I got the car, (lucky I wrote it all down). At handover, the same sales guy tried to stripe me up with a £1600 price hike
 no order form
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| 17th Oct 2006 3:47 pm |
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JMC
Member Since: 25 Feb 2006
Location: Aberdeen-Angus. Where the Bull* comes from!
Posts: 6417
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JakobVels wrote:until Land Rover Denmark can fit in to their busty schedule
Is this something 'interesting' about the Danish Sales Girls? Don't tell VA for f  s sake.
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| 17th Oct 2006 3:52 pm |
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DN
D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2296
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swiss tony wrote:[
no order form
Thats right, I do not remember seeing an order form, but at that stage left it with them to source the vehicle or have one built. Why,do you think that they have committed a cardinal sin?
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| 17th Oct 2006 4:06 pm |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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dylansdad wrote:swiss tony wrote:dylansdad wrote:
cmon admit it ...you sales guys have it easy
i have to work seven days a week just to keep me stocked up with brilcreme
yeah but keeping a swimming pool full of it in the grounds to your country house is just showing off.
touche...
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| 17th Oct 2006 4:14 pm |
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swiss tony
Member Since: 02 Oct 2006
Location: in a sheepskin coat
Posts: 51
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DND3 wrote:swiss tony wrote:[
no order form
Thats right, I do not remember seeing an order form, but at that stage left it with them to source the vehicle or have one built. Why,do you think that they have committed a cardinal sin?
you should have had an order form. or an invoice. its their problem now if you are driving the car of course. but yeah the whole idea of selling a car is you need commitment from both parties! witha deposit and a signed order form. it means that you know what your getting/paying and vice verca. ust seems very odd that people sell 30k+ items without any commitment from either party.
still, you got what you wanted and by the sounds of it at their loss!
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| 17th Oct 2006 4:21 pm |
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Doctor Diesel
Member Since: 23 Sep 2006
Location: Driving the kids around as usual
Posts: 1587
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Lakelands Finest.....rules are made to be broken.....please remember that in december! 
You don't ask.....you don't get 2007 HSE Java Black.....sold
2007 B150 Horizon Blue
2008 Toyota Aygo Platinum
--------------------------------------------------
The Master of Suave !
Ding-Dong Matron
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| 17th Oct 2006 4:23 pm |
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DN
D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2296
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swiss tony wrote:[ . ust seems very odd that people sell 30k+ items without any commitment from either party.
still, you got what you wanted and by the sounds of it at their loss!
-They did actually have a massive deposit from me,in that I handed them back a D2 td5 within the 30 day period, and yes I do agree that there may be something odd about not having an official order form. I can't say that I got what I wanted btw. I reckon after having the car just over a week, the dealer sneaked it back to their workshop and put something made by Massey Ferguson under the bonnet, or the td5 I had just given them back with some STP in, to shut it up (marginally).  Basically, they had a damn good commitment from me, I trusted them,(fool) and asked them to supply me specifically with a good, new, 06MY D3, and they welched on it,and supplied me with something from the 'reject' not the 'good'compound at Gaydon. So I guess that may be why I never saw an official order form. Lesson to be learned here folks.  :and you don't have to look far to find out who'they' are.
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| 17th Oct 2006 5:43 pm |
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bkehoe
Member Since: 25 Feb 2006
Location: Wexford
Posts: 1481
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I got a full tank of diesel, tow hitch, mats including loadspace, and the chance to tell the salesman stuff he didn't know about the d3 on collection! IE - 05 D3 TDV6 HSE - Zambezi Silver
SA - 07 VW Golf TDI - White - Sold!
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| 17th Oct 2006 10:59 pm |
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