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Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6902
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How about a viewing area (or window) where people can see what is happening to their car? Not that I don't trust garages but .............. its always nice to be able to see what is going on and you can always learn a lot about it.  Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
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 4th Dec 2012 7:57 am |
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dozzer
Member Since: 26 May 2011
Location: South Yorkshire
Posts: 64
  
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Looks a very nice set up, well worth doing IMO. Having owned similar in the past (not land rover) a percentage of our customers thought prices would inflate due to changes but were pleased this was not the case.
Ran a couple open days per year where old and new customers came to see us, cars on ramps, how diagnostics works, Q&A etc, like minded people got to meet which worked well with lunch provided. It doesn't cost a fortune to set up and once realised that we went looking to make long lists of works required it became a popular event, my bonus was my customer base grew as did the trust in we actually knew what we were talking about 
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| 4th Dec 2012 9:59 am |
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Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20731
 
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Dave T wrote:How about a viewing area (or window) where people can see what is happening to their car? Not that I don't trust garages but .............. its always nice to be able to see what is going on and you can always learn a lot about it.
Doesn't stop you normally  My D3 Build Thread
TDV8 Retrofit Build Thread
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| 5th Dec 2012 1:44 pm |
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Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6902
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Most garages wouldn't allow access like you do though Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
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| 5th Dec 2012 1:48 pm |
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Brian GOG
Member Since: 10 Feb 2011
Location: Leeds
Posts: 71
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Dave T wrote:How about a viewing area (or window) where people can see what is happening to their car? Not that I don't trust garages but .............. its always nice to be able to see what is going on and you can always learn a lot about it.
Due to the layout a window wasn't feasible so we have had a MOT viewing area set up operating of a camera into the reception area. We have a few cameras looking around the workshop, I'll have to see if there is a setting to have the views rotating.
Thanks
Brian
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| 5th Dec 2012 7:18 pm |
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Brian GOG
Member Since: 10 Feb 2011
Location: Leeds
Posts: 71
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dozzer wrote:Looks a very nice set up, well worth doing IMO. Having owned similar in the past (not land rover) a percentage of our customers thought prices would inflate due to changes but were pleased this was not the case.
Ran a couple open days per year where old and new customers came to see us, cars on ramps, how diagnostics works, Q&A etc, like minded people got to meet which worked well with lunch provided. It doesn't cost a fortune to set up and once realised that we went looking to make long lists of works required it became a popular event, my bonus was my customer base grew as did the trust in we actually knew what we were talking about
Thanks for the idea Dozzer. Quick survey time - How many people would be interested?
Brian
Green Oval
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| 5th Dec 2012 7:21 pm |
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dozzer
Member Since: 26 May 2011
Location: South Yorkshire
Posts: 64
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Well I'll be the first to say yes, good luck Brian
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| 6th Dec 2012 9:47 am |
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mcsimmo
Member Since: 08 Aug 2011
Location: North of the south
Posts: 1795
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I'll certainly pop in for an 'Open Day' Man with no D3 anymore, but cant leave the forum....how sad.
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| 6th Dec 2012 1:09 pm |
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Numpty
Member Since: 18 Aug 2012
Location: Bolton
Posts: 673
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Me to as daughter is at Uni in Leeds so always an excuse to go over and she her.
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| 6th Dec 2012 1:22 pm |
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Brian GOG
Member Since: 10 Feb 2011
Location: Leeds
Posts: 71
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I'll look into organising a day in the new year. March / April time????
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| 8th Dec 2012 10:19 am |
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