| Home · FAQ · New Posts · My Posts · PMs · Search · Members · Members Map · Groups · Profile · Donate ·
Log In
|
- You are currently viewing DISCO3.CO.UK as a guest - Register to take part or Log In
mwestcrew
Member Since: 24 May 2005
Location: Warwickshire
Posts: 334
  
|
| Now I'm really angry........ |
|
Picked my D3 up yesterday after 11 days in the dealers stinking Freelander.
I gave them a list of items that I was having problems with. Mostly electronic, but also including a clonk from the front suspension when going over potholes on road. They diagnosed this as bottom ball joint and ordered on VOR. Took two days to arrive. Then it took two days to cahnge as the dealer didn't have the special tooling and were having to "make do".
They also cahnged the coolant reservoir due to the common fault of a pourous float giving incorrect low coolant warnings.
At the same time they downloaded the latest software to cure an ongoing lack of power at low engine RPM.
When I arrived to pick the car up I started it up to warm it up and the engine was idling erratically. I could hear the irregular firing so I opened the bonnet to listen more carefully only to discover that the radiator grille hadn't been refitted properly and that the A bar wasn't re-secured. On top of this the whole under bonnet area was covered in coolant and it was starting to warm up and smell.
Service guys response was that I could leave the car and drive their Freelander home or bring it back on Monday. I was not amused and proceeded to let him know in no uncertain terms.
Drove home only to dicover that the Dash display was flashng up: "onnet Open"and my auxiliary light don't work.
One of the other items on my list was that the auto lights were on during the day. They reported that no fault had been found. Sure enough on the way home: bright sunshine (I was wearing sunglasses) and the lights were on.
Main dealers eh? One day I will find one that gives a rat's ass about either me or my £43.000 car........
Name 'em and shame 'em Guy Salmon Startford on Avon!!!! 2011 D4 Landmark, Mini Cooper SD Clubman, Range Rover Vogue SE
|
 29th Jan 2006 11:14 pm |
|
|
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
|
| Re: Now I'm really angry........ |
|
mwestcrew wrote:
Name 'em and shame 'em Guy Salmon Startford on Avon!!!!
And change them! DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
|
| 30th Jan 2006 10:25 am |
|
|
Malcolm
Member Since: 06 Dec 2005
Location: Nr. Battle East Sussex
Posts: 144
 
|
mwestcrew
When it comes to parts I have yet to find my dealer have anything more than a spark plug in store. Due to cash-flow control they order everything via overnight courier, even when it's booked in a week in advance and they know what for they still order when they have the vehicle in their workshop and not before. Thus anything is a two day job.  Alive and kicking..who's round is it anyway ??
Last edited by Malcolm on 5th Feb 2006 9:05 am. Edited 1 time in total
|
| 30th Jan 2006 12:08 pm |
|
|
MJ
Member Since: 25 Jan 2006
Location: Nottingham
Posts: 54
|
Your'e right about dealer parts stock - in fact I believe Land Rover actually discourage them from stocking too much. A guy I know (who owns an LR dealership) told me that several years ago, Land Rover instructed dealers to dispence with ALL parts stock. They began delivering parts from regional parts depots to the dealer 3 times a day in a fleet of vans. Needless to say this was a complete failure.
I'm in the farm machinery business, and whilst we are not perfect, we do insist that if a dealer is going to sell a particular machine, they must have a minimum stock of parts for that machine, specified by us. From what I see of things, I doubt Land Rover do anything like this.
In the end there really is no substitute for a well stocked stores an a good storeman who knows what you are asking for, and where to find it!!
|
| 30th Jan 2006 9:51 pm |
|
|
steveho
Member Since: 07 Jan 2006
Location: lincoln
Posts: 74
|
medium size dealers can carry in excess of £200 k worth of stock
dealers carry parts for:-
def 90/110,200/300tdi/td5
disco 200/300tdi/td5
freelander k,l series,v6,td4
classic,range rover,new range rover
disco 3
rr sport
also the accessories for these as well
you can only stock as much as the bank manager will allow 
then there's the problem of 'back orders' which the dealer has no control of
|
| 4th Feb 2006 7:54 pm |
|
|
lew
Member Since: 18 Aug 2005
Location: Lewis Bespoke Vehicles
Posts: 24
 
|
We all know that holding large stocks of parts for vehicles can be costly, and main dealers know that too.
The problem is that when you speak to the dealer about parts, you are talking to a person who doesn't own a Land rover or possibly even their own car, is used to jumping in to what ever is availible at the end of the day to get home and will probably be working at Renault or Mitsubishi next month.
Urgency to get you back on the road is not their priority, and having a company like Land rover to quote/blame is convenient to say the least.
We deal with them everyday and use the part number system to order parts and still they cock up.
Just remember, most land rover owners know more than most main dealer service managers.  There's no I in team and no F in bonus
|
| 4th Feb 2006 9:12 pm |
|
|
Discovery343
Member Since: 22 Jul 2005
Location: Hobart Tasmania Australia
Posts: 55
 
|
| Now I'm really angry............. |
|
I've been waiting for about a month for my spare wheel winch to arrive from the UK. No spare part in Australia. I'm a bit sick of carrying the spare wheel in the back! 05 Discovery 3 SE TDV6 Chawton White with roof rails, driving lights, steel side protection rails. Rego: DISCO3
|
| 4th Feb 2006 9:40 pm |
|
|
catoperator
Member Since: 29 Jan 2006
Location: hampshire
Posts: 149
|
lew wrote:We all know that holding large stocks of parts for vehicles can be costly, and main dealers know that too.
The problem is that when you speak to the dealer about parts, you are talking to a person who doesn't own a Land rover or possibly even their own car, is used to jumping in to what ever is availible at the end of the day to get home and will probably be working at Renault or Mitsubishi next month.
Urgency to get you back on the road is not their priority, and having a company like Land rover to quote/blame is convenient to say the least.
We deal with them everyday and use the part number system to order parts and still they cock up.
Just remember, most land rover owners know more than most main dealer service managers.
dont forget the indpendent backstreet con artists 
|
| 4th Feb 2006 11:45 pm |
|
|
lew
Member Since: 18 Aug 2005
Location: Lewis Bespoke Vehicles
Posts: 24
|
If you have had trouble with dealers and back street independents, perhaps you may look here.
www.4x4network.co.uk There's no I in team and no F in bonus
|
| 5th Feb 2006 9:29 pm |
|
|
|
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
|
DISCO3.CO.UK Copyright © 2004-2024 Futuranet Ltd & Martin Lewis
|
|
DISCO3.CO.UK is independent and not affiliated to Land Rover.
