LR finance got an independent vehicle inspector guy to look at mine and it was his report that they
stood by not the Fred in a Shed the dealer got to look at it.Defender 300Tdi 110 HCP - Keswick Green
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30th Jul 2015 9:56 am
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
SGH wrote:
If you have LR finance on it get them involved as from my experience they will help you.
LR customers services and dealer will you about.
Contacted them, they are arranging for a compnay to come out and inspect the vehicle and do a report.MY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
update
LR finance have sent out a specialist to look at the paint work, turns out my car has been painted 3 times at the factory
paint depth reading 373 on the roof and bonnet 350 ish every where else, the guy said he is seeing this more and more with new cars, if there is a problem on the paint line they just send them back round
every part of the bodywork is showing 2.5 to 3 times the normal paint thickness even in the door shuts and under the bonnet, the guy said his report will show that the car has been painted 3 times at the factory and has not seen any paint repair since, the bubbles and problems with the laquer will only get worse as there has been no prep between coats
just got to wait and see what happens nextMY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
WTF I guess it makes sense that there is no oppertunity to prep the top coat before it gets a full hit of paint again and again, because it shouldn't be the normal process , but it sounds like it's becoming a common occurrenceAltox GSM FBH controller thread
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31st Jul 2015 5:20 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
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Posts: 72796
Too late to reject the car through the finance co?
31st Jul 2015 5:24 pm
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
The finance company are the only ones that seem intrested in sorting it out, i have rang landrover customer services today, i have been advised to wait to hear from the dealer who sold me the car MY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
3rd Aug 2015 12:47 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50936
From what I saw of the paint shop at Solihull I'm not sure it's so easy to just "send them around again" tbh but I would be interested to see the outcome 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
3rd Aug 2015 1:36 pm
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
Well thats that then........ cars going back, deposit refunded finance paid off, no car, no compensation from anyone..... got to hire something to put me on while i find another car
Think thats it not getting another Landrover very disapointed with it all MY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
7th Aug 2015 1:52 pm
radders89
Member Since: 30 Aug 2010
Location: West Sussex
Posts: 1051
Have they not offered any enticements to stay such as a decent discount on another one?MY15 D4 SDV6 HSE Corris Grey - Gone
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7th Aug 2015 1:54 pm
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
Nothing from either the dealer or Landrover
Landrover finance are taking the hit on the money Landrover themselves are loosing nothing
MY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
7th Aug 2015 3:17 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
On the one and only occasion that I rejected a car, under extreme provocation, the finance company took the hit and then went after the manufacturer to cover their loses. I see no reason why Land Rover Finance shouldn't do the same thing.
In my case, my car (purchased new) was in the garage, for over 5 months out of the 12 months that I had it, with major engine failures that kept it off the road and it was still unusable at the end of 12 months. The only thing that changed was that, after the first year, C**ro*n insisted that I now pick up the bills for the loan cars, at £45 per day
Have I understood this correctly? The car was 10 months old when you bought it and you've managed to reject it on the basis of paintwork bubbles, you've got a complete refund, your deposit back and you've had the use of your Land Rover for I'm not sure how long. However, you are now unhappy that you have not received compensation and you are not happy that you are having to hire another car while you try and arrange a new car from another manufacturer. Have I got that right?2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
7th Aug 2015 3:32 pm
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
Yes John, the car was 10 months old, the dealership had purchased it as a directors car (Different to demo cars i am being told) the problem did not become apparant untill we had the very hot weather, i was told (Landrover) after the first inspection that the warranty would not cover the bodywork as the paint thickness pointed to that the car had been painted since leaving the factory, the specialist who inspected it from the finace company said straight away that it had been painted twice if not 3 times in the factory and his report reflects that.
Landrover have now held there hands up but only offered to paint part of the car the special report states ALL the car needs painting so i am still stuck what to do.
The finance company will give me my deposit back that is all, no compensation from anyone £150.00 for my costs of calls and diesel for running round for the reports to be carried out nothing else
MY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
13th Aug 2015 2:39 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438
Glad to hear that you got your deposit back and were released from the finance agreement. There's an awful lot to be said for having finance on a car when the amounts of money are this large.
I remember with my dispute with Shi*r**n, suddenly absolutely nothing became too much trouble once they were staring outright rejection in the face and then they were ready to agree to everything that they'd fought against before. But, by that time, I'd lost faith.
Is there anything that you would be prepared to accept from LR at this stage, or have you had enough?2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
13th Aug 2015 4:31 pm
Muddy Steve
Member Since: 23 Jan 2015
Location: Holmfirth
Posts: 180
Car goes back early next week, sourced another costing me more money and a higher APR on the finance but at least i will have a D4.
I am highly disapointed in Landrover but little old me doesnt have the money or the power to fight them, Balck horse does so they can sort it out.
I have had Landrovers all my driving life and saved up for three years for my D4, the new dealer i have gone too have tried every avenue to help but they cant do any more as Landrover are not intrested.
Oh well you live and learn.
PS NEVER purchase a vehicle from Hatfields Landrover (Warrington garages ltd) once they have your money they are not intrested in helping if there is an issueMY16 HSE Firenze Red Loving it
MY14 XS (Gone and missing it like mad)
Firenze Red
Remote FBH (Beanie)
20" 510 style with Scorpions
19" 704 style with Duratracs (Once the winter comes)
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