hgrimmett
Member Since: 11 Oct 2009
Location: Bledlow
Posts: 901
 
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| Prewarned is forearmed... |
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We've had our MY15 D4 about 6 months, bought from an LR dealer, it's 2 months out of LR warranty but is covered by an Approved Used warranty. A door latch failure on one of the rear doors means the car's not secure. The 'local' dealer can't see the car for 4 weeks so I've approached the local garage who see loads of Discos. The warning they've given me is that the warranty company will try to treat it as wear and tear and decline the claim.
That seems a bit pessimistic to me as I can't see it as anything other than warranty fault.
When I call tomorrow, they'll either accept it or not. What is people's experience, if any in this regard, and if they refuse it is there anything I can usefully say on the call to dispute it?
Thanks! -------------------------------------------------------------------
D4 '15 (64) Se Tech Indus Silver
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 14th Mar 2018 11:27 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
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Don't do it through a 3rd party ...call LRA and they will have to deal with it
Quote:EVERY APPROVED LANDROVER INCLUDES:
Two Year unlimited mileage Land Rover Approved Warranty
Designed specifically for Land Rovers less than five years old and with less than 100,000 miles at the time of purchase. Work is only ever undertaken by Land Rover Trained Technicians using Genuine Parts, approved tools and diagnostic equipment. Nothing less.
There are no limits to the number of claims that can be made, up to the vehicle purchase price, and the Warranty covers you for two years with no mileage restrictions. This is only available through an authorised Land Rover Retailer.
Two Year UK and European Roadside Assistance
Land Rover Assistance has been created to give you complete reassurance and should you ever need it, a truly seamless service. It covers eventualities from immobilisation due to breakdown or accident, to minor emergencies such as a puncture or lost keys. Your vehicle will be covered for the entire duration of the warranty period and operates 24 hours a day, every day of the year.Rest assured; should you need home start, onward travel arrangements, vehicle recovery or accommodation, they are all included. Additional information can be found within the Land Rover Approved Warranty booklet.
21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 14th Mar 2018 11:36 pm |
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Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6902
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A door latch should last more than 3 years so surely would be hard to put down to wear and tear, I think you are worrying too much........hopefully.  Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
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| 15th Mar 2018 8:02 am |
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