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aitchy
Member Since: 27 Sep 2005
Location: Peterborough
Posts: 130
  
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it seems that the film on the insideof my tailgate is coming away after light contact with a car boot sale payload? Is this acceptable or do you think i have a warranty claim here? TDV6 HSE Buckingham Blue and still smiling
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 12th Apr 2006 10:56 am |
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Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
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In the first instance talk to them (who ever fitted it) they may surprise you
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| 12th Apr 2006 11:25 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50944
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The film would be only expected to counter reasonable wear & tear for example very light knocks or when cleaning with approved materials - if its come into contact with something hard then, like paintwork, you may not have a warranty claim - as always though test out your dealers response - he may have sympathy and do you a deal. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 12th Apr 2006 11:25 am |
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aitchy
Member Since: 27 Sep 2005
Location: Peterborough
Posts: 130
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hmmmm, could be tricky, can it be repaired or is a new piece of coated glass required i wonder. still, 15k service coming up (with replacement compressor on back order to be fitted) so could leverage teh "dis satisfied customer " position and get this attended to! TDV6 HSE Buckingham Blue and still smiling
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| 12th Apr 2006 11:40 am |
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GLY 2N
Member Since: 07 Jan 2006
Location: North Wales
Posts: 40
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If you bought the car with Privicy from new, the glass should be tinted, not film.
If you had you car tinted, like we did, i dont think you have a claim as it was damage - unless its coming away from the edge where you can say it has not stuck properly.
Either way most tinting places would charge about £40ish to do the tailgate.
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| 12th Apr 2006 1:01 pm |
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aitchy
Member Since: 27 Sep 2005
Location: Peterborough
Posts: 130
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GLY 2N wrote:If you bought the car with Privicy from new, the glass should be tinted, not film.
interesting, it was a factory order (replacement car) and i would have assumed tinted glass, its now clear that its an after market film, have i been miss led or miss sold? TDV6 HSE Buckingham Blue and still smiling
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| 12th Apr 2006 3:08 pm |
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Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
  
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I'm having the same debate with my original dealer. They said it was privacy glass, not a film tint (I had them check). After a couple of weeks of ownership my daughter noticed a tiny hole in the tint. So it is a tint, not the privacy glass they claimed (I have it is writing). Of course I can see it is a tint now, noticing it more and more. 
Along with them breaking by towball pre-delivery and not replacing it, I am having a gay-ole-time with them.
Took them 3 weeks to respond with a holding letter to the original complaint. It's been another 3 weeks since then. Looks like the small claims court for me. 
Hey ho.
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| 12th Apr 2006 3:17 pm |
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