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Rejected Vehicle
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mamba
 


Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67

United Kingdom 2009 Discovery 4 3.0 TDV6 XS Auto Ipanema SandDiscovery 4
Rejected Vehicle

Oh man, what a sad day Big Cry My disco did it again last week, fault light re appeared and they were unable to sort it even after a new part was fitted.

Unfortunately had little option but to reject the vehicle for my own sanity!! Had to meet the regional sales manager as dealer principal was in Portugal, and what an absolute effin Censored Censored Censored

Owning a land rover is not just getting into a car and driving, it is the experience every time you climb into the car in my opinion, something that ass had no idea about!!

So I went into the meeting trying to see what other option there was as far as the next vehicles coming off the line to I tell you what, why don't you take your little smirk and my land rover and shove it so far up your own Censored that you taste co2 emmisions!

Talk about looking after a customer, 7 land rovers and it ends like this.......

Anyway, enough of the rant!! I now sit with the situation where I need to revisit the dealership tomorrow to sign off paperwork etc. but a huge concern is that there was mention of having to find out what the settlement would be from Land Rover finance. Surely that would not be correct? The sale is nul and void due to a faulty product? confused.com or am I in for yet another surprise.

Needless to say my opinion and views were severely tarnished today by someone that was obviously not in touch with customers.... very sad!!

Anyway, any advice or experience on this matter would be greatly appreciated.

Marc
  
Post #55622225th Nov 2009 8:23 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

What is the fault??
   
Post #55623325th Nov 2009 8:47 pm
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mamba
 


Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67

United Kingdom 2009 Discovery 4 3.0 TDV6 XS Auto Ipanema SandDiscovery 4

they dont know for sure. they keep saying it is a software issue, but they have done all the updates etc..... stumped really!
  
Post #55623725th Nov 2009 8:53 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Which fault light, new car, MY etc, etc?? More details you give the more the techie gurus here (or those that have had similar) can help.
   
Post #55623925th Nov 2009 8:57 pm
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mamba
 


Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67

United Kingdom 2009 Discovery 4 3.0 TDV6 XS Auto Ipanema SandDiscovery 4

Sorry dsl here is the old thread

http://www.disco4.com/forum/topic40593.html?highlight=
  
Post #55624325th Nov 2009 9:02 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Thumbs Up
   
Post #55624825th Nov 2009 9:12 pm
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bellautos
 


Member Since: 02 Feb 2006
Location: NorthYorkshire
Posts: 2532

United Kingdom 2010 Discovery 4 3.0 TDV6 SE Auto Santorini BlackDiscovery 4

Just out of curiosity how long does a customer have to reject the car if it has problems ?


Pete
  
Post #55625425th Nov 2009 9:24 pm
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mamba
 


Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67

United Kingdom 2009 Discovery 4 3.0 TDV6 XS Auto Ipanema SandDiscovery 4

Not sure Pete, I have however had issues with mine since day 3 and the dealership have all the details there of the car been off the road so I seem to have had covered by bases in case this was to happen.

I think if you have had issues from day 1 and they are documented you have up to 6 months for items purchased in a shop etc. but not sure about vehicles.

Such a pain in the Censored though!!
  
Post #55626625th Nov 2009 9:48 pm
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bellautos
 


Member Since: 02 Feb 2006
Location: NorthYorkshire
Posts: 2532

United Kingdom 2010 Discovery 4 3.0 TDV6 SE Auto Santorini BlackDiscovery 4

Thanks.

And i hope you get yours resolved in the end.


Pete
  
Post #55626725th Nov 2009 9:50 pm
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addicted to nurburgring
 


Member Since: 30 Sep 2009
Location: Yorkshire
Posts: 139

United Kingdom 2010 Discovery 4 3.0 TDV6 HSE Auto Stornoway GreyDiscovery 4

If you are happy to take another new D4, the finance company should be able to swap out car for car with any admin charges covered by the dealer. Anything that you brought through the dealer such as extras should also be refunded.
 Current:
2014 RRS 3.0 HSE
Porsche 997 GT3
BMW 118d SE
Past:
D4 HSE 3.0 TDV6 Auto
D3 HSE 2.7 TDV6 Auto 
 
Post #55631125th Nov 2009 11:08 pm
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NoDo$h
 


Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689

Ukraine 

You are buying the car from the finance company, not the dealer. You reject the car through them Thumbs Up
 I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.  
Post #55631225th Nov 2009 11:26 pm
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90BHP
 


Member Since: 18 Oct 2006
Location: Half way along the road on the right
Posts: 3706

United Kingdom 2009 Discovery 3 TDV6 XS Auto Stornoway GreyDiscovery 3

Addicted is nearest the money - buy taking out the LR finance you are well protected. You are effectively buying a provision of a vehicle - they are not providing so they should swap. Hugely simplified - but I do know, my First D3 went back via the finance company and LR goodwill to make up the difference Thumbs Up

Make sure you ask the RM, who he reports to and who his boss reports to - so you can thank them all Whistle
 "To finish first, one first has to finish ...."  
Post #55631325th Nov 2009 11:26 pm
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mamba
 


Member Since: 06 Jun 2008
Location: Edinburgh
Posts: 67

United Kingdom 2009 Discovery 4 3.0 TDV6 XS Auto Ipanema SandDiscovery 4

Well there it goes Big Cry No luck in getting anything fiixed unfortunately so bye bye Disco 4.

mmmmmm what to get now is the bloody question!!

Anybody got a good suggestion on a salloon?
  
Post #55654326th Nov 2009 4:52 pm
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NeilD
 


Member Since: 01 Dec 2008
Location: Sunny Surrey
Posts: 4845

United Kingdom 2011 Discovery 4 3.0 SDV6 HSE Auto Santorini BlackDiscovery 4

Mamba, D3 or D4........... the only choice.

Move on from your disapointment.... Thumbs Up
 My Youtube Channel http://www.youtube.com/user/NeilDisco#p/u/5/Dz4-Q95GQ2c
Photo Sets http://www.flickr.com/photos/16658684@N08/sets/72157625275139752/ 
 
Post #55655626th Nov 2009 5:15 pm
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DiscoDunc
 


Member Since: 08 May 2006
Location: Bristol
Posts: 16390

England 2010 Discovery 4 3.0 SDV6 HSE Auto Aintree GreenDiscovery 4

mamba wrote:
Well there it goes Big Cry No luck in getting anything fiixed unfortunately so bye bye Disco 4.

mmmmmm what to get now is the bloody question!!

Anybody got a good suggestion on a salloon?


Sounds like you need a Gwizz
 Duncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
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Post #55655926th Nov 2009 5:17 pm
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