Member Since: 29 Oct 2012
Location: East Sussex
Posts: 9
RSE Remote Control?
Hi all, I've been lurking here since getting my gorgeous nearly new (4,000 miles) red MY2012 D4 two weeks ago and have found this site a wealth of useful information.
I've had a look on the forums for this, but couldn't find a definitive answer. Can anyone tell me if the Rear Seat Entertainment system is supposed to come with a remote control? My dealer is telling me that it definitely doesn't and that it isn't possible to supply me with one. If this is really the case, how are the kids supposed to control the DVD in the back, as I can't rewind or ff all the time while driving?
Thanks for anyone who can advise me on this so I can go back to the dealer with more confidence to ask again (if it should have been supplied)!
14th Nov 2012 6:22 pm
wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14368
yes it should have a remote ...pretty useless without it .
there expensive ..thats why your dealer is ducking out
Member Since: 16 Jan 2012
Location: South Yorkshire
Posts: 872
I take it that it is a LR factory fit RSE?
Mine is a MY10 and it has a remote for the kids so would be surprised if there wasn't one for yours
14th Nov 2012 6:28 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
From the brochure
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Cheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
14th Nov 2012 6:42 pm
Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
I have a MY12 with factory fit RSE and brought it new, it came with a remote control at no extra cost.MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
14th Nov 2012 6:45 pm
sierra7
Member Since: 29 Oct 2012
Location: East Sussex
Posts: 9
Thanks for the replies. It is a factory fit RSE and the car was bought as an ex demo model direct from the dealer so there's really no excuse! I'll go back to the guy who sold it to me and push a little harder for them to give me a replacement remote. I've just spent a fortune with them for this car so I really don't understand why they are trying to save a few quid by not giving me what seems like an essential piece of equipment with it.
14th Nov 2012 6:48 pm
gvw
Member Since: 16 Jan 2012
Location: South Yorkshire
Posts: 872
Best of luck - not called stealers for nowt
14th Nov 2012 7:46 pm
steveraspberry
Member Since: 18 Sep 2011
Location: Nr Sevenoaks,Kent
Posts: 2081
Sierra - It definitely does come with a remote mate Might be worth going over the salesmans head and speak to the sales manager or even the dealer principle of he still tries to BS you. Might be worth mentioning you have had advice on here too! If it's any consolation, every one of my D4s came with a remote although sometimes, they get left out of the vehicle straight from the factory. It only takes a phone call to the factory and the remote is in in the next couple of days!
Good luck and let us know how you get on. Just out of interest, who is the dealer? My17 Volvo XC90 Inscription
MY15 Mitsubishi L200 Barbarian
RGK Tiga Fx Wheelchair,
Large Alsation called Abbs
Medium blue Staffie called Piglet
Medium Alsation called Bailey
15th Nov 2012 1:59 pm
sierra7
Member Since: 29 Oct 2012
Location: East Sussex
Posts: 9
@Steveraspberry - thanks for the reply. It's good to know exactly where I stand on this! I've nudged the dealer nicely again (it's Barretts in Canterbury, who have been nothing but nice and helpful so far, apart from this issue) but if the salesman is still saying no, I will go up the chain as you suggested. I'm still contemplating taking out a 3 year service plan with them (although they're not the closest LR dealer to me) but let's see how they handle this first...
15th Nov 2012 2:16 pm
steveraspberry
Member Since: 18 Sep 2011
Location: Nr Sevenoaks,Kent
Posts: 2081
Glad you've nudged them again. Personally, I'd be minded to employ a direct approach, especially as you're considering spending more money with a service plan with them. If they have lied to you before re the remote control, can you trust them with doing the service properly? I know the car will have the remainder of the warranty in place as well as Land Rover Assist unless they're telling you that doesn't come included either
It might be worth posting a question to the Land Rover Customer Service board on here too:
Steve My17 Volvo XC90 Inscription
MY15 Mitsubishi L200 Barbarian
RGK Tiga Fx Wheelchair,
Large Alsation called Abbs
Medium blue Staffie called Piglet
Medium Alsation called Bailey
15th Nov 2012 3:03 pm
sierra7
Member Since: 29 Oct 2012
Location: East Sussex
Posts: 9
Success!!! Had an email from the dealer saying he'd ordered a remote (despite having told me 3 times that the system didn't come with one )
Thanks to everyone on this board who replied to me about this and gave me the courage to keep pushing. You all deserve a big pat on the back!
16th Nov 2012 11:23 am
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
Glad you got sortedCheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
16th Nov 2012 11:29 am
Martin Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18455
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Might be worth going over the 
salesmans head and speak to the sales manager or even the dealer principle of he still tries to BS you. Might be worth mentioning you have had advice on here too! If it's any consolation, every one of my D4s came with a remote although sometimes, they get left out of the vehicle straight from the factory. It only takes a phone call to the factory and the remote is in in the next couple of days!
)
