Member Since: 12 Dec 2005
Location: The Gaff
Service Action Q560 - Headlamp Jets - 2015/16MY's Only
Vin Range: 750024 - 782009
Jaguar Land Rover Limited is providing a no-charge Customer Satisfaction Programme to owners of 2015 to 2016 model year Discovery vehicles.
Reason for this programme
Jaguar Land Rover Limited has contacted us to make us aware of a quality concern with your vehicle. The headlamp washer jets on the bumper can become loose and sink into the bumper recess. The jets may not operate as required, as a result.
What your Land Rover authorised repairer will do
Your washer jet will be visually inspected and where necessary re-installed. The rework action will be undertaken on your vehicle at no charge to you, under the terms of this programme.
How long will it take?
The work on your vehicle will be carried out as quickly and efficiently as possible in order to minimise inconvenience to you and will take approximately one hour and thirty minutes. However, due to service scheduling requirements, your vehicle may be required for a longer period of time.
What we are asking you to do
Call us or your preferred Land Rover authorised repairer without delay, quoting your Vehicle Identification Number (located at the beginning of this letter) and vehicle registration number. Ask for a service date for Customer Satisfaction Programme Q560. If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for authorised repairer addresses, directions and contact details.
When you bring your vehicle in to the Land Rover authorised repairer, please show this letter to the authorised repairer. If you misplace this letter, your authorised repairer will still do the work, free of charge.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact your authorised repairer's Service Manager for assistance.
If you still have concerns, please contact the Jaguar Land Rover Limited Customer Relationship Centre and one of our representatives will be happy to assist you.
Call: 0370 5000 500 or (enter telephone number) or (enter telephone number), Office hours: Monday-Friday: 8:30AM - 5:30PM or (enter working days and times).
Thank you for your attention to this important matter.
As always ...this has been released today so not all dealerships may yet be aware.
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