Suffolk Matt
Member Since: 26 May 2011
Location: Suffolk
Posts: 3
 
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| Sticky steering wheel and warranty |
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I have just bought a 2005 HSE with 40,000 miles, and now discovered that on hot days the steering wheel oozes a black sticky mess that is potentially dangerous and not at all pleasant. I have an extended warranty, but LR have told me this is not covered. They claim that hand creme or aftershave has reacted, but I struggle to see how everyday cosmetics can be a valid reason for their disinterest. How on earth does Jordan cope in her Range Rover I wonder? I'm told that a new wheel is £500, so I would be very grateful if anyone has a fix for this, or indeed if there has been a known history with previous warranty replacements. many thanks in anticipation
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 26th May 2011 9:51 pm |
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Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
  
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A very common issue and loads of us have had to replace wheels. Not under warranty for me so paid Nick (TLO) for a new rim, albeit before the nice new version came out.
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| 26th May 2011 9:53 pm |
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Tawny Owl
Member Since: 22 Oct 2008
Location: Here and there
Posts: 1645
 
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Had mine changed when it was under the extended warranty 
Common problem
Have a base version one without the stickyness if you don't have any luck with the dealer
Last edited by Tawny Owl on 26th May 2011 10:15 pm. Edited 1 time in total
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| 26th May 2011 10:00 pm |
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Suffolk Matt
Member Since: 26 May 2011
Location: Suffolk
Posts: 3
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Tawny...How old was yours when you had it replaced? LR customer services are quite adamant that it's not covered, and delightfully told me that they wouldn't change it even if it was cracked. Is there a trick for making them feel obliged?
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| 26th May 2011 10:06 pm |
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Tawny Owl
Member Since: 22 Oct 2008
Location: Here and there
Posts: 1645
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Matt
Mine was out of the 3yr manufacturer warranty and on LR select warranty.
Mentioned it to the dealer along with a sagging drivers seat and they had no problem in changing. Dealer now closed down though 
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| 26th May 2011 10:12 pm |
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WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3637
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Had the steering wheel replaced for the new smooth leather version under LR extended warranty when my previous D3 was approximately 5 years old and had done around 21k miles. Dealer quoted me about £180 to replace it but asked if I had LR Extended warranty as this would cover it.
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| 26th May 2011 11:58 pm |
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Suffolk Matt
Member Since: 26 May 2011
Location: Suffolk
Posts: 3
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All very useful information to go back to Customer Services with. Woody which dealer did you use?
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| 27th May 2011 7:18 am |
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WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3637
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Gordon Lamb Land Rover in Chesterfield
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| 27th May 2011 5:15 pm |
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blueanchorinn
D3 Decade
Member Since: 07 Mar 2006
Location: In a pub in Devon
Posts: 973
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Had mine re placed twice ,once under warranty and once under extended Pot Noodle Challenge Winner 2011
I refuse to have a battle of wits with an unarmed person
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| 31st May 2011 8:52 am |
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