Member Since: 25 May 2017
Location: Dorset
Posts: 95
Suspension not in customer mode
Just collected my car from the local specialist after replacing the lower arms and there is a message about the suspension not being in customer mode. I don't have iidtool yet so can't reset myself. They are closed until Monday.
Is it OK to drive over the weekend?
18th Aug 2017 8:14 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Pic of the message would be useful.
18th Aug 2017 8:15 pm
ecs0set
Member Since: 25 May 2017
Location: Dorset
Posts: 95
Click image to enlarge
As you requested
18th Aug 2017 8:36 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Cheers. New one to me, but I'm fairly new to D4s from D3's.
18th Aug 2017 8:38 pm
dgardel
Member Since: 03 Nov 2009
Location: Greater Venice
Posts: 2025
You need the IIDTool to change from "Special Mode" AKA "build Mode" to "Customer Mode" (normal mode):
When finished the service operation, simply put it back into customer modeby calling the Build Mode function once more:
- IIDTool Menu->Service Test->Suspension->Build Mode)
Member Since: 25 May 2017
Location: Dorset
Posts: 95
Thanks, but I don't have iidtool and the garage is shut. Is it OK to still drive the car over the weekend?
19th Aug 2017 8:35 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Does it have LR Assistance or similar? You might be able to persuade them to come out and they may be able to change the setting. No idea if OK to drive though. Some LR dealers are open Sat morning, might be worth giving one a ring.
19th Aug 2017 8:54 am
ecs0set
Member Since: 25 May 2017
Location: Dorset
Posts: 95
No, no warranty or LR Assistance. I've called all the other specialists and none are open today. Mixed advice about whether to drive, LR dealer says no, specialists say short journey only.
Looks like I'm hiring a van for the weekend.
19th Aug 2017 9:39 am
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2136
See if any of the forum specialists are local to you over the weekend. You need someone with an IID Pro tool or similar which isn't vin locked.
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
19th Aug 2017 9:47 am
RBP
Member Since: 29 Aug 2012
Location: N Yorks
Posts: 1936
woody32 will prob be nearest?
19th Aug 2017 10:03 am
peteyd
Member Since: 08 Mar 2016
Location: South Bucks
Posts: 551
Re: Suspension not in customer mode
ecs0set wrote:
Just collected my car from the local specialist after replacing the lower arms and there is a message about the suspension not being in customer mode. I don't have iidtool yet so can't reset myself. They are closed until Monday.
Is it OK to drive over the weekend?
Did the message appear as soon as you started the car, or appear after a while?
I don’t know if it is ok to drive, but I wouldn’t. It does beg the question whether the car was road tested after the work - they should have noticed this when moving the car from the workshop to their collection car park.MY16 D4 Graphite in Loire Blue
19th Aug 2017 12:38 pm
ecs0set
Member Since: 25 May 2017
Location: Dorset
Posts: 95
As soon as its started. I have driven a couple of miles but will leave it until they are back on Monday. It does suggest they overlooked it during the road test.
If garage not open til Monday and no IID tool access, try full reset by shorting battery leads ?
I suspect it will do whatever it thinks is necessary to protect itself if you choose to drive it..
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
19th Aug 2017 12:58 pm
trev 1
Member Since: 09 Sep 2014
Location: Seaton, Hull
Posts: 212
If you have had the arms done it will have been on Hunter so will have been put in tight tolerance mode, needs putting back to normal.Serbian Silver 2011 Discovery 4 HSE SDV6 8 speed auto
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... All LED interiors lights, DRLs, Spare Wheel protector.
