bkehoe
Member Since: 25 Feb 2006
Location: Wexford
Posts: 1481
  
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Hi,
Just wondering if anyone here has had any experiences, positive or negative, with T H White in Swindon? I'm thinking of buying a second hand D3 from them and was wondering if anyone had used them before. They seem nice and helpful so far anyway.
Thanks,
Brendan. IE - 05 D3 TDV6 HSE - Zambezi Silver
SA - 07 VW Golf TDI - White - Sold!
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 2nd Jun 2006 10:53 pm |
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Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
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I have heard lots of good things about them, but I haven't used them myself. DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
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| 3rd Jun 2006 7:03 am |
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Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
  
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They are my local dealer.
Initial impressions were not good - by way of a test drive I was treated with a demo vehicle that was very lived in. When it came to do a deal they gave me a price for my car on the phone and told me the sticker price for a nearly-new on the forecourt. When I said I would come in to do some 'negotiation' they announced that the price to me would be the difference between the two. I bought from another dealer.
The good news is that the aftercare and dealer service that I have received since has been outstanding, so perhaps I got the saturday boy, rather than the real salesman. I've posted my praise about them elsewhere on this forum, as have others - try a search.
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| 3rd Jun 2006 8:12 am |
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Guy
Member Since: 05 Jul 2005
Location: Sitting Down, Facing Front
Posts: 1264
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My local dealer too. I've had two Freelanders off them but both my DII and D3 have been lease cars and came from elsewhere. A++ for both sales and service: very friendly and helpful service team - recommended.
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| 3rd Jun 2006 6:22 pm |
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LT
Member Since: 31 Dec 2005
Location: South West
Posts: 23337
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Excellent sales service, the best I've experienced, got one of the cheapest deals as well.
Can't comment on the service dept. yet.
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| 7th Jun 2006 12:10 pm |
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bkehoe
Member Since: 25 Feb 2006
Location: Wexford
Posts: 1481
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OK, well I did it anyway, got a 05 HSE from them and picked it up yesterday. I was dealing with Matt and Tim, both very friendly and helpful. 500 miles later and I'm now home with it, and everything is going well so far anyway. 
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| 8th Jun 2006 7:14 pm |
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DN
D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2293
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Cannot say the same I'm afraid, couldn't sort the issues out for me, service manager full of pathetic excuses, and to cap it all I found scratches on glass,( how the hell did that happen? )also found structure next to tailgate struts was scratched, where it looks like the numpty that checked them had disconnected them from the attachment ball and just 'rested' the weight of the tailgate on the paintwork while checking the threaded parts were tight, clever eh! I would say,if you care about your D3, avoid this dealership. On a lighter note, the parts department were very helpful,and ordered some parts I required ready for me to collect when dropping my D3 off. PS I also got the freelander that smells of pooch as a loaner.
Last edited by DN on 6th Nov 2006 12:42 pm. Edited 2 times in total
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| 2nd Sep 2006 11:36 am |
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dazadd
Member Since: 12 Apr 2006
Location: North Lincolnshire
Posts: 336
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Found both the service dept and parts dept excellent to deal with. Sales team came across as arrogant and didn't listen to my requirements - all they were interested in doing was sell me a new car, so i bought elsewhere. However the service dept have solved all problems i have had with the car since quickly and well including the enhancements. Parts dept are very helpful when trying to obtain parts and accessories.
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| 2nd Sep 2006 11:50 am |
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sufun
Member Since: 22 Jun 2006
Location: Wiltshire
Posts: 205
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I have to agree that the sales department was pretty bad. Didn't seem to be interested in selling me a car; so I bought mine elsewhere. I do bring my car to get problems sorted on warranty though. Service team seems ok and I quite like the SMS message they send when your car is ready for collection. Loan car is pretty bad, it's usually an old Freelander that smells of wet dog. They did loan me a RR once and that was fine. My opinion is that when a garage loan a car to their customer, they should always loan one which is equivalent or better so that the customer gets to try out the car, who knows, they may even upgrade the car with the dealer. Of course ... the service department and the sales department never works together.
Does anyone knows the price of the 1st service TH White in Wotton Bassett quotes? TDV6 SE
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| 27th Oct 2006 10:37 am |
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Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
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Ha ha my car always smells of dog!!  DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
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| 27th Oct 2006 11:13 am |
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sufun
Member Since: 22 Jun 2006
Location: Wiltshire
Posts: 205
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I have seen your car ... it's clean!!! Trust me ... the loan car was in a pretty bad shape if you asked me. TDV6 SE
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| 27th Oct 2006 8:41 pm |
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Dave
Member Since: 08 Mar 2006
Location: North Yorkshire
Posts: 2462
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TH White are tops. Recently moved to the area so didn't buy the car from them. However the service dept readily did all i wanted with regards warranty (yes I know they should anyway but its the manner in which its done that counts to me) and an excellent courtessy valet aswell.
I will use them all the time now 8) Captain Nick Medhurst would ask:
"What is the first rule when overlanding?"
I would Reply:
"Duratrac"
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| 27th Oct 2006 9:52 pm |
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sufun
Member Since: 22 Jun 2006
Location: Wiltshire
Posts: 205
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Gee ... it must be me then. I didn't even get a courtesy valet. TDV6 SE
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| 30th Oct 2006 10:07 am |
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azure111s
Member Since: 20 Sep 2006
Location: Wiltshire
Posts: 155
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I only have experience of their sales dept. and IMO it was appalling. Bought elsewhere.
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| 5th Nov 2006 12:52 pm |
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sufun
Member Since: 22 Jun 2006
Location: Wiltshire
Posts: 205
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Just called them yesterday for a first service quote. £314 inclusive of VAT BUT they wanted to charge me £11+ for a loan car (Freelander) and it's a wash and vac, not even a full valet. I thought I would use a local dealer ... but with this kind of charges and service, I hope they go out of business soon. Our previous car was a BMW and the dealers were great. Efficient, FREE courtesy car, car always cleaned. I might have to call around a bit and take the car elsewhere. Seems like Si's recommendation at Reading seems good if I can ask nicely for the 10% discount. TDV6 SE
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| 7th Nov 2006 7:51 am |
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