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Interesting dealer service...
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Farmer Chalk
 


Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4156

England 2008 Discovery 3 TDV6 HSE Auto Tangiers OrangeDiscovery 3
Interesting dealer service...

Got the old D3 G4 booked in for its 80k service at the main dealers... This is the first car that I've ever had where I maintain it on the LR Extended warranty. Hence it needs to be serviced officially by a LR dealer.
Had all the belts and tensioner done by Geoff recently as I couldn't justify the rip off prices that the dealer wanted. But to keep the history up to date I booked it in with the dealer for a basic service....

Gave them a long list of faults which had amassed over the last year.... rumble from the drivetrain, reversing sensor kaput and air con not working. Told dealer all these faults should be covered by warranty.

First phone call end of first day.... hello yes we have done service and am negotiating with warranty for a new driveshaft to be fitted....

Good I'm thinking and getting value back out of the warranty company....

Second phone call at end of second day... hello yes we have now done the service for the agreed £300. Just to let you know this service is not an official service in accordance with the manufacturers specifications?

What ? I say? You will not stamp the service book?
No sir this is a basic service... for the official service to stamp the service book we charge £500!
What do you do for that then?
Oh we change all the filters.... and top up the screen wash....
But that's the same as the basic service .....
yes but no but....
Oh and for the warranty work on the sensors we need to take the rear bumper off and need to charge you a diagnosis fee of £100.... we have to diagnose it before changing them.

Oh and for the air con we need to agree a diagnosis fee ......

Silence at end of third day.....goodness knows when I'm getting it back....

Aaaarrrghhhhhh!
  
Post #18457929th Aug 2017 10:31 pm
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Biffysun
 


Member Since: 09 Jul 2011
Location: Central
Posts: 1786

Scotland 2016 Discovery 4 3.0 SDV6 SE Tech Auto Corris GreyDiscovery 4

Shocked Thud
  
Post #18457969th Aug 2017 10:45 pm
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bimblephish
 


Member Since: 21 Jul 2016
Location: Wiltshire
Posts: 272

United Kingdom 2006 Discovery 3 4.4 V8 HSE Auto Java BlackDiscovery 3

If they really are trying to charge you £200 more just to stamp the book I would get trading standards involved. All in all
It sounds like outrageous service
  
Post #184581810th Aug 2017 5:43 am
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Farmer Chalk
 


Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4156

England 2008 Discovery 3 TDV6 HSE Auto Tangiers OrangeDiscovery 3

I await with eager anticipation the final bill......the bit I'm surprised about is how an official LR dealer does an unofficial basic service.....I can understand if you just ask for an oil change then the car is'nt serviced in accordance with the oem specs.... however I asked for a service not including all the belts....which was due by age rather than by mileage..... but at no time asked for a non spec service....

Hope the warranty comes up trumps......otherwise I'm in the poo poo.....
  
Post #184585910th Aug 2017 8:32 am
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72742

Ukraine 

Sounds like the way Stratstones does things. Rolling Eyes
   
Post #184586110th Aug 2017 8:39 am
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professorpool
 


Member Since: 19 Mar 2012
Location: Woking
Posts: 3213

Wales 2007 Discovery 3 TDV6 SE Auto Java BlackDiscovery 3
Re: Interesting dealer service...

Farmer Chalk wrote:
This is the first car that I've ever had where I maintain it on the LR Extended warranty. Hence it needs to be serviced officially by a LR dealer.


No you don't. They will happily let you think that mind..
 D3 07 SE - still going strong
D3 07 HSE - gone to car heaven
FL1 - gone to Romania
D3 05 HSE - gone to a divorce diet
D1 V8 manual - gone but not forgotten
RR Classic - gone to car heaven

Jeeps, Lexus, X-trails... Too many to name.. 
 
Post #184586810th Aug 2017 8:54 am
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Coo
 


Member Since: 01 Jun 2015
Location: Fife, Scotland
Posts: 284

Scotland 2005 Discovery 3 TDV6 HSE Auto Bonatti GreyDiscovery 3

I understood that you can use any garage.... as long as they use manufacturer parts, then you are servicing it in accordance...
  
Post #184587310th Aug 2017 9:07 am
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professorpool
 


Member Since: 19 Mar 2012
Location: Woking
Posts: 3213

Wales 2007 Discovery 3 TDV6 SE Auto Java BlackDiscovery 3

I haven't used a main dealer for years.

Not long back I had to have a whole new engine replaced under warranty by Jaguar in my XF. They didn't bat an eyelid at the service history carried out by my normal mechanic.
 D3 07 SE - still going strong
D3 07 HSE - gone to car heaven
FL1 - gone to Romania
D3 05 HSE - gone to a divorce diet
D1 V8 manual - gone but not forgotten
RR Classic - gone to car heaven

Jeeps, Lexus, X-trails... Too many to name.. 
 
Post #184587710th Aug 2017 9:11 am
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robpenrose
 


Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2136

United Kingdom 2010 Discovery 4 3.0 TDV6 HSE Auto Stornoway GreyDiscovery 4

I think they are sort of right. You cant expect them to stamp to say the 7 year service has been done at LR when part of that service hasn't been completed. I get that the belts have been changed separately, so all the service requirements have been met. I would expect any garage to be the same.

This was the same when I used to have my Z4MC serviced. I always had an interim oil change completed between official service schedules. They would never stamp the book, as it wasn't a full service etc. Obviously you get the invoices to keep and show any new owners etc, so not really an issue.
 

Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES 
 
Post #184588110th Aug 2017 9:18 am
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professorpool
 


Member Since: 19 Mar 2012
Location: Woking
Posts: 3213

Wales 2007 Discovery 3 TDV6 SE Auto Java BlackDiscovery 3

Yes in that regard the service book is rather meaningless as anyone can acquire a stamp and stamp one..

Land Rover maintenance is all about prevention anyway and a good well maintained wad of receipts (like your extra work) will tell the story of your vehicle much better than stamps in a book anyway.
 D3 07 SE - still going strong
D3 07 HSE - gone to car heaven
FL1 - gone to Romania
D3 05 HSE - gone to a divorce diet
D1 V8 manual - gone but not forgotten
RR Classic - gone to car heaven

Jeeps, Lexus, X-trails... Too many to name.. 
 
Post #184588410th Aug 2017 9:24 am
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Pete K
 


Member Since: 15 Jan 2016
Location: GL
Posts: 10336

England 2005 Discovery 3 TDV6 HSE Auto Rimini RedDiscovery 3

At the end of the day they are staying they will stamp it for another £200 and some filters.

They should either tick the A or B boxes regarding what has been done or if the cambelt really is their concern, write on the book "cambelts not replaced during this service as directed by owner"
  
Post #184593710th Aug 2017 11:21 am
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Russell
 


Member Since: 23 Aug 2007
Location: Kent
Posts: 10564

United Kingdom 

Which dealer
 MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club 
 
Post #184629111th Aug 2017 12:38 pm
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

So long as you keep the receipt im not sure what the issue is?

Of course you could waste your time/life going to trading standards with what is after all a pretty petty complaint, or just pay the bill keep the receipt as evidence of works done and never darken their doors again.

Must be a sponsor localish to you?
  
Post #184629911th Aug 2017 1:01 pm
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Pete K
 


Member Since: 15 Jan 2016
Location: GL
Posts: 10336

England 2005 Discovery 3 TDV6 HSE Auto Rimini RedDiscovery 3

The whole point of paying a dealer is so that they put a nice stamp in the book.

You don't go there for quality of workmanship
  
Post #184635411th Aug 2017 4:51 pm
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Farmer Chalk
 


Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4156

England 2008 Discovery 3 TDV6 HSE Auto Tangiers OrangeDiscovery 3

Update and overall pleasantly happy.... as previous comments this wasn't an issue over whether this was a Cam belt service or not..this was never up for discussion...as it had already been done...what was requested was a normal interim service i.e. Not the full singing and dancing one...
It was always my desire to have the book stamped otherwise it was not worth doing...although more expensive they have made amends in other areas...

I got the car back today and under the LR warranty (2008 car) they have replaced the full prop shaft, the suspension compressor, the rear loom and reversing sensors, and obviously serviced the car...
Whilst it was in their possession they have also fully valeted the car ( without asking) including the full underbonnet area.... it now looks brand new under there... whatever they have treated the plastics with works exceptionally well...looks spanking!

So overall my faith has been restored.... you almost think they read this forum...... Shocked Very Happy Very Happy

Also impressed with the LR Warranty...although expensive I think I have again recovered more from it than it cost!
  
Post #184670912th Aug 2017 7:59 pm
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