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DrLex
Joined: 15 Jul 2005
Location: Ciderspace [Oi be in Zummerset]
Posts: 1198
 
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| Re: Rocar Moores Land Rover |
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ronp wrote:What was this scribbling '.....un mint' and outlining supposed to be conveying....
I read it as " 'KIN MINT" - a cockney term of pleasure - now I see where I went wrong. 
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Time flies like an arrow; fruit flies like a banana
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 Thu Apr 17 2008 8:29pm |
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90BHP
Joined: 18 Oct 2006
Location: Half way along the road on the right
Posts: 1324
 
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It does say "thin paint" and was written by LR Quality control at the factory. The blind man doing the PDI's failed to spot it - having removed the hard plastic door protector that clips on all the way along that part of the door.
They did however spot a similar area on the drivers door and used a can of touch-up spray to cover it up, overspray to be found on door rubber and various other areas spotted by local professional paint place 
Bloody useless I wouldn't trust them to PDI a car let alone service it.
[Sir alan mode] your a blaaaddy shambles, if I could I would fire the blaaaddy lot of you[/Sir alan mode]
YOUR FIRED
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"To finish first, one first has to finish ...."
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| Thu Apr 17 2008 8:31pm |
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nealgs
Joined: 13 Jan 2008
Location: Leeds
Posts: 50
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Update....
Picked up the D3 yesterday from Rocar (Perrys)
After having some issues haggling with the sale person, wife had had enough and contacted Sales manager directly - Sales seems to of changed over the past 10yrs or so, in that the sales people seem to be glorified receptionists - they don't have any bargaining powers and need to constantly ask their bosses if this/that is possible etc)
Any ways discussed issues with Sales Mgr when we got to site - happy with car (most definately - good laugh wife satnav/phone voice commands on way home  ), deal (yep, not bad), sales staff (OK on the whole, but need to deal directly with Sales Mgr to get best it appears).
Car service due in November, warranty till Sept 2009.
Gary
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Java Black HSE - yum, yum 
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| Thu May 01 2008 11:29am |
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John C
Joined: 28 Aug 2007
Location: East Yorkshire
Posts: 579
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Hmmm.... I never buy all that: "...well I can ask the question sir...", followed by 3 minute wait whilst he 'discussed' with his boss...  Not sure what it's supposed to achieve - is it some textbook psychology on how to break the customer. I'm sure they do have the ability to do the deal, just trying to play game. Maybe I'm just cynical, but I want to do the deal with someone with sufficient autonomy - not just play games with a salesman pretending to ask his boss, or playing Chinese whispers with the sales manager.
Or just do the whole thing over the phone/email as I did with Lakeland Easy.
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TDV6 SE Auto, Cairns Blue
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| Thu May 01 2008 1:02pm |
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90BHP
Joined: 18 Oct 2006
Location: Half way along the road on the right
Posts: 1324
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It's not hard is it, they have one supplying manufacturer and one price list to work from.
They have a simple cost of goods / Sale price calculation to do. They have a hard stop on maximum discount and a quarterly incentive based on quantity.
If you are trading-in then there is a bit of banter to be sure, but they know exactly what they can do in terms of "cost to change".
Any discussion / phone calls etc is pure sales psychology.
Hope nothing goes wrong, that's where it all went wrong for moi - step in LR Customer services - now 
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"To finish first, one first has to finish ...."
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| Thu May 01 2008 1:47pm |
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ronp
Joined: 29 Nov 2006
Location: Over the Edge!!
Posts: 3386
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Good points there Christian.
My comment is:- before you enter into the sales process, establish the following
1] tell the salesman you are going to buy a vehicle [but not necessarily from them]
2] ask the 'salesman' up front 'are you in a position to negotiate a deal to it's conclussion without referall to a 'higher being'?'
if so, start the process with him, if not get the 'higher being', if he doesn't want to get involved - walk away.
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There's no such thing as difficult questions .... it's the answers that pose the problem!
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 "The BEAST"
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| Thu May 01 2008 2:04pm |
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nealgs
Joined: 13 Jan 2008
Location: Leeds
Posts: 50
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Agree with all here - we will know for next time . This is the first time we've bought a car from a dealer for a long time - most have been through ebay, Ikea (long story), private etc and for no were near the price of this beasty.
Hopefully nothing will go wrong, but we do have plenty of other dealers closer by (which we should of gone to really) to take it to if.....
The whole buying experience just happened rather quickly and in a snowball down a mountain kind of way (and we both really loved the looks/spec of the car)
The wife has been having fun in it today - car's been binging and bonging at as her bag was on the front seat and (i assume, pressure sensors in it) it thought was a person without seatbelt .
Also, giving friend a lift, wife couldn't get passenger door open, so trying to stretch over to passenger side to open door, then remember the little button on dash to unlock doors
Voice control on Satnav/Phone is good for a laugh to - reminds me of the Star Trek scene with McCoy and the Mouse - Computa
Gary
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Java Black HSE - yum, yum
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| Thu May 01 2008 6:32pm |
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