Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
 
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| Bad experience with Hunters Land Rover in Ipswich. |
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Hey - I've not got the Disco anymore. I bought a FFRR.
Here's my sad story:
My 06 Range Rover has just come back from Hunters in Ipswich after going in for a few warrantee jobs with none of the jobs done!
Here's the list of jobs:
Front offside headlight is full of condensation.
New headlight fitted, but still has condensation in it. My LED side lights are there too. I suspect they have tried to dry it off instead of replace.
Hand Brake does not work.
Car has been in water so not covered by warrantee. They tell me they will have to replace the discs, pads and sensors on rear because the handbrake pads operate on the inside of the disc which is corroded. This all sounds like bunkum!
Remote cabin heater fob does not work.
Still doesn't even though they say it does.
Double clicking the lock button on the remote does not turn off inside alarm.
They say they cannot get the alarm to go off with somebody inside, however, my dogs managed to set it off this morning whilst I was at the snack wagon. I had double clicked it.
Venture Cam does not work.
They replaced the holder because it was not charging. It still doesn't work though.
Compass in 4x4 info always says unavailable.
They said this is fixed but it isn't.
Voice control cannot hear me / understand me at motorway speed.
They say that I'm not allowed to control the sat nav on the move so it disables. Bunkum again! It was working fine.
Air conditioning does not blow cold.
They tell me that a stone has made a hole in the condenser so will cost £580.00+VAT. I can't see how a stone could get to the condenser. There is no evidence of any dye being used to find leak. I will get a second opinion here. trying to fleece me I think.
Headlight delay needs to be set for 90 seconds
Said it's done but it isn't
Speed related locking needs to be turned on.
Said it's done but it isn't
What a nightmare!
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 Mon Mar 31 2008 5:47pm |
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PaulP
Joined: 04 May 2007
Location: Barcelona
Posts: 536
 
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Erm.....have you posted this on the correct forum? (and in the Maintenance & Modifications section too??)
I may be missing something, but you've lost me with your FFRR problems on a D3 forum 
_________________
2006 TDV6 SE Auto Buckingham Blue
1990 Audi 90 2.2E Sport 5-cyl Tornado Red
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| Mon Mar 31 2008 6:19pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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I used to hang around here when I had a Disco.
I thought you chaps may find this interesting. Especially users living near the stealer in question.
surely maintenance is the correct forum. I did send it for maintenance after all.
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| Mon Mar 31 2008 6:41pm |
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90BHP
Joined: 18 Oct 2006
Location: Half way along the road on the right
Posts: 1324
 
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Or Dealership feedback 
I would ask to meet with the Dealer principle I think !!
As for the handbrake, ask them are they refusing to cover something under warranty because you have used a car designed to be used off-road, off road ? Swiftly followed by a call to LR Customer services 
Good luck - don't take any 
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"To finish first, one first has to finish ...."
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| Mon Mar 31 2008 6:46pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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Yes this is probably best in dealer feedback - it's quite unbelievable.
I did ask why a 60k car designed to go off road would have it's warrantee void if I drive through a puddle. It is their contention that the car has been immersed in water for a long period of time.
Are they right about the handbrake operating on the inside of the disc?
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| Mon Mar 31 2008 7:03pm |
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Bodsy
Joined: 06 Nov 2006
Location: This Week, Shropshire...
Posts: 4640
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Sounds like a right bunch of sheisters Hampstead & welcome back! 
Park brake does work onthe inside of the hubs AFAIR.
Is your 4x4 info compass not available oly because Did you know, that you have to have the SatNav in Off Road Mode for the 4x4 info compass to work (at least that's on the D3 & RRS).
Voice Control is designed to work on the move (hence the only real reason you need voice control) If it only worked whilst stationary, then you'd press the flippin' buttons! 
Time for a call into LR CS team as well as a different dealer!
Good luck!
_________________
TDV6 HSE Black, Black Wheels /MTR's, Black RRS front/rear LR badge (tbf) Black Leather, Black Glass, Black TowB, Shiny Tasmods, Dull Mantec, White Reflective D3 Sticker, Black steering wheel badge, black air intake.
Need black RRS wheel centre caps.
We D3, therefore we are..........
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| Mon Mar 31 2008 9:05pm |
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bobbycrispbox
Joined: 15 May 2006
Location: The Peaks
Posts: 1119
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| Re: Bad experience with Hunters Land Rover in Ipswich. |
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Hampstead wrote:Air conditioning does not blow cold.
They tell me that a stone has made a hole in the condenser so will cost £580.00+VAT. I can't see how a stone could get to the condenser. There is no evidence of any dye being used to find leak. I will get a second opinion here. trying to fleece me I think.
When I had my AC regassed last week they used a dye that was only visible under UV light - just a thought.
_________________
Programming is a race between Software Developers trying to create bigger and better foolproof programs and the Universe trying to create bigger and better fools. So far, the Universe is winning.
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| Mon Mar 31 2008 9:20pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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Bodsy - I've got the car booked in to another dealer. Let's see how I get on.
Bobby - I used a UV light to see if there was any dye.
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| Mon Mar 31 2008 9:59pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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>>Park brake does work on the inside of the hubs AFAIR.
As I thought, there are shoes in the hub so why do they tell me they have to change the discs, pads and sensors for the rear brake?!?
I'll be interested to see what the other dealer says. They've been pretty good in the past, but you have to wait 3 weeks to get the car in. The Ipswich sheisters do it next day.
Perhaps I should have read something into that!
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| Mon Mar 31 2008 10:03pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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I've taken my car to Hammond Land Rover in Halesworth to let them look at the list of items.
The Air Con has a leaky pipe and will be fixed under warrantee and the hand brake just needs tightening.
The Ipswich bunch (Hunters) wanted to charge me £1,300.00 to do this!
I called their service department and they are un-repentant. They still "stand by their original diagnosis"!
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| Mon Apr 14 2008 3:09pm |
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DrLex
Joined: 15 Jul 2005
Location: Ciderspace [Oi be in Zummerset]
Posts: 1199
 
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Encouraging start - what about the other 8 items though?
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Time flies like an arrow; fruit flies like a banana
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| Mon Apr 14 2008 5:12pm |
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DG
Joined: 12 Dec 2005
Location: The Gaff !
Posts: 12357
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I know Hampstead is a former D3 owner but shouldn't this thread be in off topic ?? It's got fack all to do with D3's
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| Mon Apr 14 2008 5:31pm |
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Hampstead
Joined: 19 Jun 2006
Location: Suffolk
Posts: 111
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The other items are being dealt with - no questions.
Sorry if this is "off topic" being a RR owner. It is useful dealer feedback though.
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| Tue Apr 15 2008 9:25am |
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Bodsy
Joined: 06 Nov 2006
Location: This Week, Shropshire...
Posts: 4640
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Result 
_________________
TDV6 HSE Black, Black Wheels /MTR's, Black RRS front/rear LR badge (tbf) Black Leather, Black Glass, Black TowB, Shiny Tasmods, Dull Mantec, White Reflective D3 Sticker, Black steering wheel badge, black air intake.
Need black RRS wheel centre caps.
We D3, therefore we are..........
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| Tue Apr 15 2008 9:59am |
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