Iamthegodoflochnagar wrote:

Service is always excellent - something that evil dealership in Aberdeen could learn from!!

You obviously check (and if necessary) 'question' your invoices.....OR, you like a service job to be done properly.......OR, you expect to get what you pay for.....

Not something that the evil dealership in Aberdeen likes in a customer you know

 The older I get, the more I realise that people confuse wrinkles for wisdom
 

JMC wrote:

Not something that the evil dealership in Aberdeen likes in a customer you know

Unfortunately, it's all down to competition - and it's just too inconvenient for those living in Aberdeen to travel to Perth/Elgin etc, hence no competition and no pressure on the dealer to provide 5-star levels of service (this applies to several of the franchises in Aberdeen) - BUT I know that the Aberdeen dealer is perfectly capable of delivering service to match the best although my experience is that I have had to fight all the way to achieve this. Best advice is don't accept any shortcomings at all, complain immediately to the service manager, if he does not sort it then go to the dealer principal, and then to Atholl himself... who will be well aware that the next step (otherthan LR CS who are quite adept at pulling T&C's strings) is to the P&J.

Ecosse wrote:

it's just too inconvenient for those living in Aberdeen to travel to Perth/Elgin

It's the fool that knows the cost of everything and the value of nothing. That's why I'm doing the inconvenient thing soon and heading for Lakeland to get my tailgate fixed and have a quick interim oil change......

The tailgate has been only the 2nd 'warranty' item and the car's heading for 40k mikes in 2.5 yrs. Thus far, I've had a trip to the lakes to get the car in 2006, and two further 'service' trips since. The first of these was combined with the disco3.co.uk lakes weekend ( ) and the second was a mini break for me and SWMBO. This time I think we may be off to Martin Mere and then the Southport Airshow.

I do sometimes wonder if the amount of distress and car problems are directly proportional to the dealer employed....... I've certainly read plenty of agro on here about 'the dark side'. It's just so damn easy to sit back and congratulate yourself for having a high sales performance when you are in one of the most affluent business centres in the UK and you have no competition

 The older I get, the more I realise that people confuse wrinkles for wisdom
 

JMC wrote:

Ecosse wrote:

it's just too inconvenient for those living in Aberdeen to travel to Perth/Elgin

It's the fool that knows the cost of everything and the value of nothing. :

But, for some of us, our time has a very high value

Ecosse wrote:

But, for some of us, our time has a very high value

Yeh! Well I take over a £grand a day for going offshore so what's your point?

Also, how much do you charge for going back to a dealership and wasting hours/days over grieff?

How much do you value your time???

 The older I get, the more I realise that people confuse wrinkles for wisdom
 

Dexter wrote:

Alternatively I can use an independant and save around £150, possibly get better service and probably know the job is done right.

Greenbank 4x4 is your answer as they are all ex T&C. There is a similar outfit in Laurencekirk (Mann Automotove) that I use rather than go to Lakeland for something small like new pads or the like. Phill, Colin and Euan at Greenbank have spent more time working at T&C between them than most of the 'mechanics' who are there now, so it's not some 2nd rate outfit.

If it's just a basic service then it makes a lot more sense. I understand what you're feeling about being newish and maintaining the warranty, but these guys use LR parts and they are a much nicer bunch to deal with IMO. They already look after a heck of a lot of city D3's RRS's FFRR's....... Can't imagine why.....

 The older I get, the more I realise that people confuse wrinkles for wisdom