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jollybodger
Joined: 11 Jul 2005
Location: Marlow, Bucks
Posts: 164
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recently had the 15,000 mile service done. As suggested by fellow D3 member asked them to match a realistic price (which still allowed them a profit). They did, did the job, offered a small car FOC for service time. Car returned clean and serviced. However they didn't understand/take on board my concern over turbo lag and documented GTR how to sort out. Sent e-mail, wrote a letter and finally after 10 days no reply to me, were phoned to ask to reply and then they offered to correctly upgrade the software.
They are a friendly centre, are my local/nearest LR dealer but don't always listen to and act on customer comments. Their service response to a letter/e-mail could best be described as average to poor. Anyone else had experience of them or am I being unreasonable to expect a better service for a 40K car!
Duncan
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 Wed Jun 14 2006 6:28pm |
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Nickhearne
Joined: 28 May 2005
Location: Beaconsfield Bucks
Posts: 860
 
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Mine went in 2 weeks ago for suspension fault, low coolant, heating upgrade, squeaky drivers seat & asked them to check gas strut bolts!
All done, but bolt still loose on tail gate (toke it back & done as I weighted!)
Seat now squeaks again (this is the second time they have had a go at this!) Mentioned about edges of tyres wearing, said yes it was checked when it was last in!  I wander!
Had a new compressor fitted which dose seem a lot noisier!
Nick Discovery 3 TDV6 SE
Zambezi Silver Ebony leather
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| Fri Jun 23 2006 2:20pm |
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Ken
Joined: 20 Feb 2006
Location: Here & There
Posts: 5015
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Royal Ascot & Wooburn Green both a waste of time I'm trying to find a better more understanding one .. / -.. --- -. - / --. .. ...- . / .- / ... - ..- ..-. ..-.
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| Fri Jun 23 2006 5:40pm |
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DND3
Joined: 23 Jun 2006
Location: Clanketyclanksville.
Posts: 562
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Stratstone Wooburn Green, hmmmn, DEFINATELY DON'T USE THEM,(sorry to shout, but its necessary) once they've had your money, they couldn't give a stuff, and I wouldn't be the only one to say that the words 'Stratstone' and 'Good' should never appear in the same sentence.I would recommend that until they can demonstrate that their customers are important to them,that everyone should stay well clear.Maybe without any customers to take up their valuable time,they can get on with whatever it is that is more important. 
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| Wed Jul 05 2006 10:56pm |
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wax man
Joined: 18 Nov 2007
Location: South Buckinghamshire
Posts: 9
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Went to Wooburn Green in the week to have bits done .
Had a good experience they were a frendley lot and i left with a smile
and a invitation to drive a d3 in the mud with land rover Experience COOL  [/b]I Think i will go back ther agen. Yes it is the best 4x4 by far
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| Fri Feb 08 2008 12:53am |
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Craig S-L
Joined: 16 Jul 2007
Location: Tring, Hertfordshire
Posts: 365
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Just a note on these guys, generally get a reasonable service from them, in as much as one of the sales manager's picks up my car and returns it everytime it needs to go in, but that could be as he is a couple of miles from me and drives a G4 110, and I nearly always get a demo Defender as a courtesy car for the day (Jeremy loves them so that is what he always takes home).
Last week it went in for it's MOT, all fine and when Jeremy picked it up from home he left me with a TDV8 FFRR Vogue for the morning - very nice!
I think it helps that I am on first name terms with the Service Manager and one of his team, and have the email address of the DP if I have any issues..... - and one of their techies has a Camel Trophy Discovery as well! Craig
2006 G4 Challenge V8 HSE
Media Support Vehicle Stage 1 & 2 Thailand and Laos
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| Tue Aug 26 2008 7:09pm |
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timd3
Joined: 30 Nov 2006
Location: Bucks
Posts: 192
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never had a good experience with them during my time with D2 or with D3 - will do anything to utilise other dealers rather than benefit from their location
BOBBINS!! 2007 TDV6SE Auto Stornoway Grey/Alpaca
Privacy, Tow Pack, PTI, AT2s
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| Wed Aug 27 2008 10:12pm |
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