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BMW
Joined: 17 Nov 2007
Location: East Staffs
Posts: 3
 
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Thanks NODO$H have been running at land rover reccomended, will up it by a couple of pounds and watch the effect. Previously ran a few Fords, always found they needed a little more than stated, no previous with land rover so needed to ask question. Thanks again
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 Sun Aug 10 2008 7:46pm |
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NoDo$h
Joined: 02 May 2006
Location: wear the fox hat?
Posts: 6596
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Happy to help.
It's worth understanding how warranty claims work with LR. Dealers have a red, amber, green system. If they have very few warranty claims they are "green" and can self-approve within limits. Amber means they are under watch for having put through a higher number and there are stricter approval limits. On red they can't put anything through without approval. There's a risk on amber that you'll do a repair for a customer and then LR refuse to pay. It seems the actual quality of the vehicle means  all to LR warranty department. They're more interested in persuading dealers to not approve warranty claims, penalising them financially if they actually show some customer service.
Regardless of how worthy your claim, if your dealer is amber or red, you are much less likely to get the repair done. When a dealer says "what TSB" it either means the bulletin has been withdrawn (it happens if LR get too many claims for example) or they are playing dumb because they haven't a hope in hell of getting paid for it. They'll get LR warranty managers sat in the workshop giving the staff a right kicking for actually daring to suggest there is a valid warranty claim and brow beating them into trying to charge the customer for the work. Bean counters, one and all.
It's a little more complex than that, but that's the gist of it. Carbon footprint? I neither know nor give a damn
DISCLAIMER: If you find a posting or message from me offensive, inappropriate, or disruptive, please ignore it. If you don't know how to ignore a posting, complain to me and I will be only too happy to demonstrate.
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| Sun Aug 10 2008 8:08pm |
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Butts
Joined: 03 Jan 2007
Location: Herts
Posts: 33
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I'm now exhausted retelling my story to various useless teenagers at the laughably named "Customer Service" centre.
Does anyone have an email or actual address for these people so i can try one more time to be taken seriously? Many thanks
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| Thu Oct 02 2008 1:05pm |
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biglouie
Joined: 29 Jan 2008
Location: North Wales
Posts: 3
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All very familiar. Scorpians wrecked at 18000 miles and no mention of uneven wear until the 2nd service when they quoted for the changing of all 4. Queried it but dealer makes usual noises about heavy vehicle etc etc Go to tyre specialist who do a full 4 wheel alignment for £45 (using kit LR use) proving set up is way out. Old tyres illegal so change for MTRs and have tracking done. Go to dealer with alignment report and ask for their opinion.....'can't do anything mate  as you had it done at a non approved garage'
Given up after going round and round in circles with LR customer service about what is covered under warranty and what can negate warranty.
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| Thu Oct 23 2008 10:35pm |
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