andyv
Joined: 21 Aug 2006
Location: Dallas, TX
Posts: 8
 
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Mine was first aligned 6mos ago at 12000 miles because of the uneven tyre wear and at 24000 miles it made it worst. Now the manager here at LR-Dallas is saying it's a normal wear. He DID NOT even apply this TSB when I bought the new tires/aligned all at my expense.
I opened up a case with LR-NA. I wish I have another LR-Dealer here in the Dallas area not owned by the same company. I don't think I deserve this kind of treatment the fact that I have been an LR customer since 1995 (Range Rover, Discovery, Freelander, LR3) with the same dealership.
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Twisted Evil
AndyV
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 Fri Sep 01 2006 7:07pm |
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LeighW
Joined: 31 Jan 2006
Location: Brisbane
Posts: 472
 
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andyv, I believe if you remain assertive with the dealer and continue to talk directly with LR-NA, you should be able to resolve the problem.
At what mileage did you have to replace your tyres/tires? Was this way below what you expected to get? Was the wear uneven to the point of being unroadworthy but still with plenty of visible tread on one side of the tyre? If you had photos of the wear before replacement, that could be used as an arguing point with the dealer/LR-NA.
As an aside, can any other North American users comment on mileage that they have achieved or expect for their road conditions?
Leigh TDV6 Auto - Bonatti Grey - 18' Bushtracker offroad 'van
'Birthdays are GREAT! The more you have the longer you live...'
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| Sat Sep 02 2006 12:26am |
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nwoods
Joined: 03 Apr 2006
Location: Southern California
Posts: 525
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I personally have not had this problem too severly. My vehicle displayed poor alignment in the rear, but I incorporated the TSB fix and seems okay. My Nitto's did not wear down as rapidly as the Wranglers seem to. I have about 10,000 miles on the Nittos and they are okay still. I expect about 40,000 total miles out of them (fingers crossed!)
However, premature tire wear in the USA is very comon, and often talked about on this forum here: http://www.landroverworld.org/forums/forumdisplay.php?f=35
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| Sat Sep 02 2006 2:40pm |
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andyv
Joined: 21 Aug 2006
Location: Dallas, TX
Posts: 8
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My speedo shows 24,003 miles when the new tyres were replaced which I think is too soon to change. Unfortunately I did not take any pictures or had the dealer measure how much thread remains inside and outside but the way I look at it, I think I still have around 10k left on the the outer side. I was too trusting to my dealer that I did not have them take a pic or measurements. I was under the impression that my dealer will help me with resolving the issue but they are the one insisting that it was a wear issue.
BTW, LRNA called me yesterday and they said they will have the regional area manager take a look at my case. (':
andyv
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| Sat Sep 02 2006 5:53pm |
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andyv
Joined: 21 Aug 2006
Location: Dallas, TX
Posts: 8
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It's been 2 weeks now and I haven't heard a word yet from the 'Regional LR Manager'. I've been calling LR-NA's Customer Service and all I hear is that they've been trying to get the this Manager - virtually, I supposed. 
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| Sun Sep 17 2006 3:27pm |
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andyv
Joined: 21 Aug 2006
Location: Dallas, TX
Posts: 8
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I just got a word from LRNA - they are not recognizing it as an issue because according to them I already have 24000 miles. Even though the first even tire wear was noted at 12000 miles.
What should be my next step?
thanks,
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| Wed Sep 20 2006 9:57pm |
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FlOwner
Joined: 30 Jul 2005
Location: Florida
Posts: 41
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I would recommend that you fill out your States Motor Vehicle Defect Notication. They know you can't proceed to the next step until that is done,
My tires were free once I did that.
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| Sat Sep 23 2006 4:23pm |
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Barn1e
Joined: 28 Aug 2006
Location: Sussex
Posts: 101
 
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I posted on this thread a week or so back. After my letter to the dealer, stating the additional wear and cost over life of tyres, I have a commitment to £240 contribution to the next pair that have to be changed (rears). I have to use my LR dealer, but that's understandable. However, I have to watch out for loading of the price. I paid £150 for a Pirreli Scorpion at a tyre fitters - expect a bit more at the dealer? Barn1e, 2005, TDV6 S, Auto
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| Sun Sep 24 2006 7:33pm |
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dylansdad
Joined: 04 Apr 2006
Location: Solihull
Posts: 745
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get it in writing and that you will be charged the same by them as you can get them for yourself... i.e. pricematch, then you should be covered.
my dealer when they changed mine FoC tried to claim 4 Wranglers cost over £1000 .... when I knew I could get them myself for £135 each. 2004 TDV6 HSE Auto Zambezi Silver
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| Sun Sep 24 2006 11:50pm |
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rak40
Joined: 12 Oct 2005
Location: Australia
Posts: 11
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After communicatin back and forth for the las month or so, Land Rover Australia refuses to replace the worn out tyre free of charge. Their official line is that I have driven more than 30,000 Klm's and that is outside their "wear and tear" limit. They have not taken into account that the 3 other tyres after 30,000 Klm's are still good and certainly have another 30,000 Klm's in them. The worn tyre on the other hand was bold on the inside. It is not about trying to get a free tyre out of all this, for me it is about taking responsibility and clearly LR does not want to take this. I have no other way to go then vent my anger on this forum and I have also lodged a complaint with Consumers Affairs.
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| Wed Sep 27 2006 4:02am |
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Tony
Joined: 20 Apr 2006
Location: Adelaide Hills
Posts: 176
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It's sad isn't it - LR are prepared to lose a customer forever for the sake of the cost of a tyre. The attitude of LR Australia doesn't surprise me - after all they have been doing just that for the last couple of decades - but I would have expected the Yanks to be more customer-relations minded.  Ex Defender 110 200Tdi owner.
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| Wed Sep 27 2006 6:14am |
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nwoods
Joined: 03 Apr 2006
Location: Southern California
Posts: 525
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I wonder....a couple of years ago here in the US (and perhaps elsewhere, I don't know), there was a HUGE issue with Ford and Firestone (I think?) tires, with millons of tires being recalled.
It was a collosial mess, and cost everyone lots of money and there are still mega lawsuits being tried regarding the issue.
Perhaps Ford is very very very careful about anything tire related these days.
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| Wed Sep 27 2006 7:15am |
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Cliff H
Joined: 27 Oct 2005
Location: Home of the Pork pie and Stilton
Posts: 1304
 
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Alignment carried out by the dealers on mine yesterday, they said the fuel tank has to be full to set up correctly so they topped it up, about £30 I would have thought (not asked me for this YET).
They say they are arguing my case with LR regarding the tyres so will wait and see.
Again top marks to Sturgess Leicester Zermatt silver 06 reg.
Gone but not forgotten !!!
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| Fri Sep 29 2006 9:39pm |
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dylansdad
Joined: 04 Apr 2006
Location: Solihull
Posts: 745
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Cliff H wrote:Alignment carried out by the dealers on mine yesterday, they said the fuel tank has to be full to set up correctly
 thats a new one on me.... 3 lots of alignment on mine now and not once has the tank been even half full.  2004 TDV6 HSE Auto Zambezi Silver
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| Fri Sep 29 2006 9:50pm |
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simon
Joined: 11 Jan 2005
Location: ...
Posts: 15066
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dylansdad wrote:Cliff H wrote:Alignment carried out by the dealers on mine yesterday, they said the fuel tank has to be full to set up correctly
thats a new one on me.... 3 lots of alignment on mine now and not once has the tank been even half full.
GO TO ANOTHER DEALER AND STOP MUCKING ABOUT, YOUR D3 WILL BE SORTED AND YOU WILL BE A HAPPY DOUBLE D CUP AGAIN..... PLEEEAAASE !
Ah... thats better.
Had to do that, hope you all understand. 
Click the link to Sponsor AndrewS in the Santa Challenge 
Last edited by simon on Fri Sep 29 2006 10:00pm; edited 2 times in total
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| Fri Sep 29 2006 9:56pm |
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