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lostingreen
Member Since: 23 Sep 2009
Location: North East
Posts: 41
  
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| TURBO!!! and poor service. |
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Last Friday night my disco3 made a 'pop' sound and lost all power whilst in Yorshire (in the snow!)....anyway to cut a long story, involving an 8 and half hour recovery trip...Team Valley Land Rover have determined that the turbo needs replacement.
Shocking enough on a 3 and half year old vehicle with less than 100k miles and typically outside of waranty, but after a week I'm still without my car and Team Valley Lander Rover tell me they can't get parts as the delivery company (land rover parts) are not delivering due to the bad weather!!!!!!!!!!!!!!!!!!!!!! 
So here in Northumberland we have a reasonable amount of snow, I thought I owned a reliable capable vehicle that would get me to work no matter what (work for the emergency services) and insted my wife is taking me to work in her Kia Sportage....
What on earth are Land Rover playing at, my suggestion was take a Land Rover and get the parts!!
Now a very very unhappy Disco3 owner and seriously considering a better more reliable 4x4.
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 3rd Dec 2010 9:40 am |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26702
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I have to say, I have never used them, but Team Valley have previously had some very good feedback from others, and I am very suprised that you think the fact that a turbo is not obtainable equates to bad service by them. There would be no point in risking life and limb to send a Land Rover to pick up a turbo from wherever, especially when it is likely that the problem lies further up the supply chain. The weather is bad, everyone is affected. and we all have to do the best we can.
As far as your car goes, it is not good at all that a turbo fails at such low miles. The 'pop and power loss' sound puzzles me, because I would be wanting to check the turbo pipes and intercooler for a burst or split. I presume Team Valley have checked this before condemning the turbo?
Hope you get it fixed.
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| 3rd Dec 2010 10:39 am |
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lostingreen
Member Since: 23 Sep 2009
Location: North East
Posts: 41
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Should point out that my 'poor service' is not from Team Valley Land Rover, they have been as efficient as always, I believe that my Disco is sat waiting for the new turbo to arrive.
It's poor service from LAND ROVER and thier PARTS DELIVERY SERVICE.
Poor reliability from their product and poor backup.
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| 3rd Dec 2010 10:47 am |
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The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
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It won't be Land Rover it's Norbert their logistics supplier
you can bet Lr and Cat will he highly frustrated that deliveries are not getting through but if the depot the trinket is shipping through is closed or snowed in then the trucks can't move
I bet someone somewhere is being asked tge question why/when/how and will be doing all they can to get orders through
I was at a meeting yesterday where a guy from Glasgow came and because tge motherwell hub was closed has not had orders or stock through in 3 days TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
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| 3rd Dec 2010 3:29 pm |
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Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
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You are not the only one waiting for a new turbo, I am also waiting for one and have been for a while. MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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| 3rd Dec 2010 6:36 pm |
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