TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
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| Yeovil Land Rover - 1st service |
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After my unhappy experience with my local LR dealer I decided to go to Yeovil Land Rover for my first service although it’s a 295 mile round-trip. Reasons for this?
a) I'm on holiday this week and fancied a drive out into the country
b) the price conveyed to me was £240 which, even after adding £40 fuel costs, was still well under any price I could get locally (Essex - East London)
c) good things I had heard of this franchise.
Anyway, after a nice drive I arrived at 9.30 am and my D3 was whisked away. I had already informed YLR of a few issues I need to be looked at under warranty and the parts for these were ready and waiting (thanks Nick!)
I was offered a loaner by Barry on reception but declined it as a few hours waiting wasn't a big hardship. Plenty of coffee and nice comfortable chairs available there anyway. Service reception personnel were very courteous and professional and paid meticulous attention to details. They were also friendly and chatty. Nice to meet Nick in person too. 
Car was serviced by 12.30 then taken for a clean and a wash. All the faults I had advised of had been fixed (but a few more discovered by the technicians too! – a revisit to get these fixed will be on the calendar soon)
Note: One of these is going to be a replacement sun-roof as my frames are cracked and need replacing!
The price was a little less than quoted and all in all the whole experience was exactly how I would expect a car owner of a top brand to be treated.
Well done Yeovil Land Rover
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 29th Aug 2007 12:20 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
 
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So the real deal unlike that 'other' place you went to then
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| 29th Aug 2007 12:25 pm |
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Dom Harvey
Lord of the Four Fingers
Member Since: 15 Apr 2005
Location: Dorset
Posts: 7454
 
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Yup we have only the best here  2004 Discovery 3 - gone
2006 Discovery 3 - gone
2008 Discovery 3 GS - gone
2011 Freelander LE Special Edition - gone
2007 Discovery 3 XS - gone
2012 Discovery 4 GS - current
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| 29th Aug 2007 12:34 pm |
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The Large One
Member Since: 20 Apr 2007
Location: Down the polytunnel
Posts: 6143
 
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Hi Taz,
Thanks for that...i printed your post off and showed to Barry and Doug who are the 2 serv recep guys.. 
Everbody commented on what an extremely nice chap you were and to pass on their regards
Nick
TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
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| 29th Aug 2007 4:11 pm |
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Shainy
Member Since: 20 Dec 2006
Location: London
Posts: 29
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Now thats what I call excellent service..sounds like the dealerships in and around london need to take note!
Well done Landrover Yeovil.
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| 29th Aug 2007 4:34 pm |
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DiscoStu
Member Since: 09 Apr 2006
Location: London
Posts: 11412
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I'm seriously considering a trip to Yeovil in December for my 2nd service. A weekend away is almost paid for by the money saved compared to the stealers around here. Disco 5 HSE Lux
https://www.youtube.com/watch?v=peyiqaJrmMU
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| 29th Aug 2007 4:48 pm |
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Googsy
Member Since: 06 Aug 2007
Location: Celbridge, Co Kildare.
Posts: 853
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Where abouts in Ireland is Yeovil?  Googsy
2008 HSE TDV8
Beauty is in the eye of the beer holder...
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| 29th Aug 2007 5:18 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
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Just the other side of that very wide river!
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| 29th Aug 2007 5:28 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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I'm up there tomorrow afternoon to drop my D3 in for the 30k service and some warranty work, and to pick up the new family toy (Defender 90)  Top blokes, all of them. I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 29th Aug 2007 9:51 pm |
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DN
D3 Decade
Member Since: 24 Jun 2006
Location: W.London.
Posts: 2294
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DiscoStu wrote:I'm seriously considering a trip to Yeovil in December for my 2nd service..
........... Me too, been thinking along these lines for a while now, as I have not yet managed to find a dealer in my area that I can trust or indeed that can cope.  Let's put it this way, if Yeovil can't deal with it, the D3 may well have to go. ( Yes ND, you are not the only one with 'unforgiveable ' thoughts,).
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| 29th Aug 2007 11:27 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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Is there a D3 confessional available? Say three Hail Discos and make an act of contrition towards a Jeep owner, perhaps? I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 30th Aug 2007 1:36 pm |
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Dave
Member Since: 08 Mar 2006
Location: North Yorkshire
Posts: 2462
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I will be phoning to see if Yeovil will give me a day in a manual D3 tomorrow to have a real test. The worst is they say no I suppose.
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| 30th Aug 2007 10:38 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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They've got 3 used manuals in stock. I'm sure if you talk nicely to Nick..... I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 30th Aug 2007 10:47 pm |
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