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BT rant...sorry
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highlands
 


Member Since: 10 Jan 2010
Location: NW Highlands
Posts: 5085

Ukraine 2005 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3
BT rant...sorry

I feel the need to vent, so apologies in advance.

In January we had a little manhole appear at the driveway entrance with the normal blue rope appearing from it, wrapped round our gatepost.
So I went to bt.com and checked if we could get fibre...which we could.

We've 2 phone lines currently, so I ordered the full-fibre 900 service to one of them on 28 Jan.
Had a BTOR survey chap come out soon after who confirmed where we wanted the fibre terminated at the house and he said it'd be a free install.

On 8 Feb BT contacted us to say the cost of the install would be c.£7600
I explained that we could have selected a termination location closer to the driveway gate that would have been easier to reach if we'd not been told by the survey man that there even might be a charge, rather than there wouldn't be.

On getting the breakdown of the costs it was clear that they'd made (costly, upward) mistakes in it so they said they'd raise a complaint and get back to me.

As I thought this might take a long time I ordered a separate fibre connection for my other phone line on 9 Feb.
The last week of Feb saw my BT Hub arrive and they said install date of 1 Mar, as per the initial order.
Mar 1 came and went...
Then last week they rang to say the install cost for the second line would be £1,600.
I asked for a breakdown of the cost and they said it'd take 3 working days.
In the meantime I got confirmation of the 1st line install being cancelled...which I hadn't asked for.

Then yesterday, when they said they'd get back to me with the cost breakdown they instead rang and said they couldn't give it to me as the order had been cancelled from their end, though they weren't sure why, but could only apologise and would put in a new order.

Unfortunately, BT is the only SP who are accepting full fibre orders.
I've today ordered 'ultrafast' fibre with Sky.
We'll see how that goes.

In the meantime I still have an unopened hub from BT on my pool table and various 'how did we do' emails from BT!

Maybe sometime this year I'll actually get connected.
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Post #221687111th Mar 2021 7:23 pm
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GLYNNE
 


Member Since: 06 Oct 2006
Location: KENT
Posts: 4639

England 

This sounds very similar to our dealings recently with BT. Openreach being the biggest problem but your not allowed to speak to them you have to go through BT.
If I had any other options I wouldn’t touch them but sadly had no other sensible option.

We put our order in at the beginning of December and finally got connected last week!
They also left us without internet and phone for 3 weeks whilst running our business and our daughter working from home Censored Censored

They have to be one of the worst companies we have ever dealt with and ironically their communication for a communications company is just truly shocking.
This isn’t just a one off problem either we have had issues with them on numerous properties we’ve owned.
  
Post #221687411th Mar 2021 7:54 pm
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highlands
 


Member Since: 10 Jan 2010
Location: NW Highlands
Posts: 5085

Ukraine 2005 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

That's partly the reason for having 2 lines is that, hopefully, one will always be okay, so long as all the lines haven't been cut through, which used to happen twice a year when the council cut the road verge along the loch.
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Post #221687911th Mar 2021 8:13 pm
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10463

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Don't overlook StarLink; it's worthy of serious consideration.

Quote:
In a brief announcement Starlink (SpaceX) has today confirmed that their new constellation of Low Earth Orbit (LEO) based ultrafast broadband satellites is “now available in parts of Wales, Scotland, Northern Ireland and northern England,” which is in addition to existing service areas across southern England.


It could be a game changer for those in rural situations.

https://www.ispreview.co.uk/index.php/2021...he-uk.html

Quote:
Customers typically pay £89 per month for the service itself, plus £54 for shipping and £439 for the kit (dish, router etc.). For that you can expect unlimited usage, good latency times to 20-40ms, downloads of between 50-150Mbps and uploads of c.20Mbps


NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #221689011th Mar 2021 8:56 pm
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Paul J.
 


Member Since: 09 Dec 2005
Location: Leafy Cheshire
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United Kingdom 

Or, you could avoid giving that odious Mr Musk £1000 per year, and instead pay £34 pm to EE for their 4G rural broadband, as I do.


Click image to enlarge
 An ex-Disco3 / FFRR owner ......

..... now on the JLR electric highway. 
 
Post #221691211th Mar 2021 11:02 pm
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GLYNNE
 


Member Since: 06 Oct 2006
Location: KENT
Posts: 4639

England 

Well I never Censored Rolling Eyes Censored Rolling Eyes Censored

Received a call on my mobile tonight asking me why I don’t answer my phone Exclamation

It turns out that BT have changed my long standing phone number which is also my business number, for a new number Thud

Yet another phone call tomorrow now Rolling Eyes
  
Post #221691411th Mar 2021 11:34 pm
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highlands
 


Member Since: 10 Jan 2010
Location: NW Highlands
Posts: 5085

Ukraine 2005 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

Paul J. wrote:
Or, you could avoid giving that odious Mr Musk £1000 per year, and instead pay £34 pm to EE for their 4G rural broadband, as I do.


I've no intention of giving Musk any money but EE doesn't provide coverage at our house.
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Post #221691912th Mar 2021 12:06 am
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Paul J.
 


Member Since: 09 Dec 2005
Location: Leafy Cheshire
Posts: 7181

United Kingdom 

I’m sure it would be possible. You just need a bigger antenna. Whistle


 An ex-Disco3 / FFRR owner ......

..... now on the JLR electric highway. 
 
Post #221692412th Mar 2021 6:44 am
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10463

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Paul J.

I am not suggesting StarLink as a universal ISP, but it is a viable alternative for those in areas without decent service from other ISPs.

I'm not going to get into a debate about which ISP is best; but would suggest that anyone who is interested should have a look at ISPReview:-

https://www.ispreview.co.uk/review/top10.php

There are many different parameters for selecting an ISP, some want speed, some low cost, some decent speed, total reliability & great customer service (that's me!).

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #221694512th Mar 2021 9:03 am
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azurar01
 


Member Since: 24 Feb 2011
Location: Gloucestershire
Posts: 509

United Kingdom 2011 Discovery 4 3.0 SDV6 HSE Auto Zermatt SilverDiscovery 4

BT is not the company it once was.

You could try contacting BT High Level complaints. I have used this route successfully in the past, don't know if the number remains the same, but it used to be ... 0800 731 2762

Good luck.
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Post #221695012th Mar 2021 9:34 am
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10463

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

GLYNNE - BT & OpenReach are IMHO Censored useless.

I would suggest:-

Getting broadband from a decent ISP - have a look at my link above:- https://www.ispreview.co.uk/review/top10.php

Porting your land lines to a decent VoIP provider, independent of your ISP, and

In due course, if this isn't the case already, using a cell 'phone provider which is different from your ISP

Good luck.

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #221696012th Mar 2021 10:23 am
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NoDo$h
 


Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689

Ukraine 

GLYNNE wrote:


It turns out that BT have changed my long standing phone number which is also my business number, for a new number Thud


I had the same when I went to FTTP. The system(s) that show which properties can connect to FTTP are many months behind the physical installations - I've been FTTP for 18 months and my address still shows as only able to get ADSL 1Mbps.

So to get around this they created a new record and allocated a new number. Only they don't tell you they've done this at the time, as solving the actual problem is too difficult.
 I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.  
Post #221696312th Mar 2021 11:01 am
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Martin
Site Admin and Owner 


Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18439

United Kingdom 2006 Discovery 3 TDV6 SE Manual Buckingham BlueDiscovery 3

NoDo$h wrote:
I've been FTTP for 18 months and my address still shows as only able to get ADSL 1Mbps


How did you get around the "computer says no FTTP for you"?
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Any issues with the site let me know! 
 
Post #221696712th Mar 2021 11:14 am
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NoDo$h
 


Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689

Ukraine 

Many phone calls and emails to the Rural Broadband project team for Dorset, followed by an escalation to Exec Complaints, who placed the order as a whole new line. Somehow that route was open, but upgrade to existing line continued to say no. It was the link between the old number/line and FTTP that was funky rather than the address itself.
 I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.  
Post #221697212th Mar 2021 11:59 am
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Martin
Site Admin and Owner 


Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18439

United Kingdom 2006 Discovery 3 TDV6 SE Manual Buckingham BlueDiscovery 3

Thanks - have a friend who has had a FTTP blob on a pole right in view of his kitchen window for >1 year, and he's struggling with sub-1Mbps ADSL and BT, Openreach and everyone else saying FTTP is "rolling out soon".
 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know! 
 
Post #221697312th Mar 2021 12:02 pm
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