Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
Dealers not making enough from the service plans?
Just attempted to book my car in for it’s first service… (not at the local dealer because they are so bad). Anyway, it’s the first time I’ve had the pleasure of using the Land Rover 5 Year Service Plan, which was included with the purchase of the new car.
Strangely, the dealer is now trying to persuade me to have several additional ‘paid for’ items included in the service, i.e.. a flush of the fuel system to remove all the sludge (£40) and a clean of the heating system to remove all the bugs and dirt (£19.50).
Apparently Land Rover recommend these items are done annually. If that was true… why aren’t they part of the annual service? (to which the dealer had no reply)!!!
What's odd is that in the 10 years disco ownership, it's never been suggested that I get these things done on any other service that I was paying for?
Obviously I’m not having these unnecessary additional items done simply so the dealer can fleece customers for some more money… but the whole attitude leaves a bad taste and only encourages me to leave the brand even quicker than I was previously planning.
P.S. Just remembered from working on a LR film... we're not supposed to call them dealers any more... they are now "Retailers" - seriously !!! 2005 D3 HSE 2011 D4 Landmark 2016 D4 HSE Lux
2017 Ford Tourneo VR46
Club Waitomo
23rd Jan 2017 5:42 pm
firthy77
Member Since: 03 Dec 2016
Location: Stockport
Posts: 94
Be interesting to see when my wife Evoque goes in for its first service if they try the same thing, thank for the heads up
23rd Jan 2017 5:48 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72799
Same old bolldocks that Ratstones used to try and flog me many years ago, needless to say didn't buy any of it. Strangely enough Guava never did, either coz they are a great dealer and/or they'd seen enough of my car!!
23rd Jan 2017 5:51 pm
lespes
Member Since: 17 Sep 2009
Location: Sitting Down
Posts: 2232
Taking advantage of the usual persons paranoia when owning a Landrover?, though seized engines are showing preventative measures are no guarantee to a worry free life with Landrover D4 Landmark MY16 Santorini Black THE LAST
D4 HSE MY12 Marmais Teal: Gone. Missed a lot!
Freelander 2 SD HSE MY11 Silver:Thankfully gone.
D4 HSE MY11 Silver: Gone missed !
Range Rover Sport MY06 HSE Buck Blue: Gone missed!
Discovery D2 TD5 Facelift MY Red Gone Missed!
Discovery D2 TD5 Cobalt Blue: Gone Missed!
Discovery D1 Auto Oxford Blue Not missed at all!
Discovery D1 Avalon Blue First LR! missed!
Don't forget to tell them that you won't pay for any chargable items, unless approved by you in advance.
At the first service I was told rear brake pads needed replacing, on questioning they agreed that they might last another 5k miles, but wouldn't last "until the next service - hence the recommendation.
The same story at the next service 12 months & c. 24k miles .. in the end I replaced them a c. 30 k miles, even then they had a few more K miles, but changed them as I was going on a long trip.
I also always refuse to buy their windscreen washer fluid at an excessive price!
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
23rd Jan 2017 5:55 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
There wont be any sludge at all in the fuel system unless you have been filling up from dodgy cans of cheap derv?
I often look in truck diesel tanks that have covered a million kms and guess what? theres no sludge or dirt anywhere (after all thats what the fuel filter is for) maybe the odd water droplet and thats from a set up used by hundreds of people that the vast majority could not give a toss about.
The a/c clean is just an aerosol you can buy from ebay/halfords etc for under a tenner
the dealer is now trying to persuade me to have several additional ‘paid for’ items included in the service, i.e.. a flush of the fuel system to remove all the sludge (£40) and a clean of the heating system to remove all the bugs and dirt (£19.50).
Think most dealers have been offering/doing flushes and Air con clean for years nowSend a paypal payment direct using this link https://paypal.me/duckworthparts
Member Since: 20 Nov 2015
Location: cotswolds
Posts: 194
This type of extra sell is aimed at those that know jack about cars and there are a lot of them out there.My other car a vauxhall went in for its annual inspection for the warranty, my wife took it in I was busy. She comes back, oh my god you need so many things doing to your car.They presented her with a list to the tune of £780.00 I looked at it and laughed out loud.I had already changed water / air con top up / brake fluid / all in the service book which they could not have even looked at. Oh and that was a year ago.It passed it's MOT recently not at the main steerler mind you.Baa
23rd Jan 2017 6:45 pm
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
DSL wrote:
Same old bolldocks that Ratstones used to try and flog me many years ago, needless to say didn't buy any of it. Strangely enough Guava never did, either coz they are a great dealer and/or they'd seen enough of my car!!
I heard that they tried to lock the door to stop you coming in. They didn't try flogging me any extras on my car's first service.DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
23rd Jan 2017 6:49 pm
Dusty
Member Since: 23 Sep 2013
Location: London
Posts: 1022
What percentage does the garage lose out under these schemes?
I assume they are compensated by Land Rover but I'm guessing it's not the usual amount they fleece out of 'paying' customers Which is why they try and give it a boost!!Discovery 4 HSE
SDV6
2015
23rd Jan 2017 6:55 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72799
Pelyma wrote:
DSL wrote:
Same old bolldocks that Ratstones used to try and flog me many years ago, needless to say didn't buy any of it. Strangely enough Guava never did, either coz they are a great dealer and/or they'd seen enough of my car!!
I heard that they tried to lock the door to stop you coming in. They didn't try flogging me any extras on my car's first service.
Hope they find the keys, in there at 8:30am tomorrow to pick up a new key and get the gas struts changed.
Not enough to keep them in the manner they've become accustomed to but with the D4 (with warranty) they're not going to go hungry.
23rd Jan 2017 6:55 pm
Buckster
Member Since: 04 May 2015
Location: Hampshire
Posts: 600
DSL wrote:
Same old bolldocks that Ratstones used to try and flog me many years ago, needless to say didn't buy any of it. Strangely enough Guava never did, either coz they are a great dealer and/or they'd seen enough of my car!!
Never had any of that old flannel from Guava, just straight honest superb service 2003 BMW M5- 5 Litres of V8 Optimax Slurping Goodness in Carbon Black
2013 RRS SDV6 HSE Black Edition- Orkney Grey with Ebony & Ivory. LR Facelift RAI, Genuine G4 Expo Rack, 4x Warn Spotlights, Warn 9.5 XPS Winch, Mantec Underbody Protection, Full Easylift Suspension, LightForce HTX 230 Spot Lights, LR Light Guards, 18” Compomotive PD1881 on 265/65/18 BF Goodrich KO2, Brembos Calipers, ARB Fridge, Tuff trek awning.
Visiting from the RR Sport forum:
23rd Jan 2017 9:59 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10300
I had none of that "upsell" when mine had its 1st service under the service plan at Colliers in Brum.
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
24th Jan 2017 9:03 am
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6261
None of that from my dealer either at first service.23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
about cars and there are a lot of them out there.My other car a vauxhall went in for its annual inspection for the warranty, my wife took it in I was busy. She comes back, oh my god you need so many things doing to your car.They presented her with a list to the tune of £780.00 I looked at it and laughed out loud.I had already changed water / air con top up / brake fluid / all in the service book which they could not have even looked at. Oh and that was a year ago.It passed it's MOT recently not at the main steerler mind you.Baa 
They didn't try flogging me any extras on my car's first service.
Which is why they try and give it a boost!!
