Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
Ebygum hi, and thanks for taking the time to post, I should point out that you guys do a great job in difficult circumstances, and the rest of us are glad you do.
My insurance company have informed me that accidents involving police, ambulance or fire brigade vehicles are 'different' and all three take around 3 months to admit liability regardless of how obvious it is. I'm sure that's the official admittance from the insurance company even if the driver goes with it straight away.
My renewal is up next month and the reality is that because of this accident my premium will be affected until the blame is apportioned when I will be refunded, and of course maybe afterwards as well.
Not exactly fair on somebody who did not cause the accident.
The total sum of me being checked over was being asked if I was OK then the Ambulance staff standing around talking to the police and watching.
The paramedic couldn't have been more polite and professional, but not being used to whole scenario like everyone else who was there was intimidating.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
27th Jan 2016 8:48 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
I just couldn't put up with the Shogun any longer.
I can't tow my boat with it as it didn't have a tow bar, and the daft road tyres would struggle on anything but roads. Coupled with the terrible driving experience and MPG there was no point in me having it.
The Hire Car Company gladly swapped it for a Golf today, which although totally different to the D3 is great fun, comfortable, and should save me some money whilst I have it.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
28th Jan 2016 10:24 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
The longer this goes on the more aggrieved I feel.
Last week I handed back the Shogun to the rental company as it does not fulfil the reasons why I drive a big 4x4.
It didn’t have a tow bar, and didn’t have AT tyres for me to use it in the lanes around my home, on wet grass and slippery slipways.
It was also using loads of Diesel compared to my D3, so I decided to accept a Golf while the D3 is being fixed.
This should cost me less to run, which will be the only positive in this whole sorry tale.
Being flexible and saving hire car costs will also apparently help my insurance company when badgering the Ambulance service insurance company to admit liability.
This isn’t being helped by JLR, as had they been able to supply the parts I’d have only needed a hire car for 5 days.
Ryan from JLR customer services who posts on here is doing what he can to get the rear quarter panel delivered ASAP, but the latest date is next Monday, almost three weeks since it was ordered.
The simple reality is that through no fault of my own, and because of other peoples actions:
I am without the vehicle I worked hard to save up for and have spent many hours and considerable cost maintaining.
My insurance premium will possibly increase going forward, but certainly will whilst I wait for liability to be agreed.
I have to take time out of my working day to answer and make several calls a day, which is starting to annoy my boss.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
1st Feb 2016 11:24 am
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
Update – I still don’t have my D3 back.
Despite Ryans best efforts to get a rear quarter panel to the repairer, when it turned up it was the incorrect one.
Current ETA is Friday this week, but I’m not holding my breath.
I’ve also got yet another hire car, as not expecting me to need it so long the hire company needed the golf back.
I now have a BMW 320, which is very quick but not really me.
On the plus side, the other party has acknowledged responsibility
Just want my D3 back.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
8th Feb 2016 12:14 pm
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2862
Hang on in there Nasher - at least it looks as if things are beginning to go your way Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
8th Feb 2016 12:25 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
So, once again the ETA on my D3 has been put back
They are now saying next Tuesday, and for the fourth time have blamed parts arriving from Land Rover that are incorrect.
Bearing in mind this is a major chain of accident repair specialists who my insurance company told me to go to, I explained to them that I believe there are three possible reasons for this.
1)They are incredibly inept at ordering parts.
2)The Land Rover Main dealer they are using is incredibly inept at supplying parts.
3)Most likely in my opinion is that they are lying to me about the parts, are very busy, and just haven’t got around to fixing my car yet. The site Manager failed to call me back today about this one.
What really annoyed me was that the representative of my insurance company called them mid morning to get an update, then called me to arrange to collect the hire car tomorrow as he was told the D3 would be ready tomorrow.
Whilst I was speaking to him the accident repair centre left a voice mail for me, telling me that the parts had been supplied incorrectly and it would now be Tuesday.
When I spoke to them they explained that the parts were now on site, the car would be going into paint today and with 2 day rebuild time it would be Tuesday before it was ready.
I asked how only an hour earlier they believed the car would be ready on Friday, and it was explained that could never have been the case.
I have complained to my insurance company, reminded them that I am their customer, dealing with their supplier, and that if my car is not complete by Tuesday next week I will be contacting the insurance ombudsman with the intension of seeking compensation.
My insurance company called the accident repair centre and were told the panel had only arrived today and that all this time it had been on back order. I recounted the number of times they and I had been told the parts had arrived, and each time had been sent back as incorrect. “Yes it doesn’t make sense” was their answer.
I conclude that they just don’t care as all the costs, including the ever bigger hire car bill, is being picked up by one of their competitors.
I will name all the companies involved when this sorry tale is over.
NasherHeaven doesn't want me, and hell is afraid I'll take over.
11th Feb 2016 10:23 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
Still didn't get it back today
Apparently it was all finished lunchtime today, but they spent all afternoon trying to get the rear parking sensors to work.
One of the sensors was damaged in the accident, and was part of the repairs, but was actually still working when I dropped it off with them.
I'm assuming they've transferred the other sensors and wiring loom into the new bumper and a wire has broken or something.
I'm expecting a new loom to take a few days from Landrover
NasherHeaven doesn't want me, and hell is afraid I'll take over.
16th Feb 2016 8:59 pm
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2862
At least they are trying to resolve the issue rather than pretending that it doesn't exist Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
16th Feb 2016 9:01 pm
SkyBear
Member Since: 29 Mar 2014
Location: Weston-super-Mare
Posts: 277
When younger I was hit by a drunk driver head on after he had lost control on a bend. My car was written off. His car was also written off and his girlfriend suffered multiple injuries including a trip through the windscreen. She is still in a wheelchair today and will be for the rest of her life.
My insurance had a claims handling service and the company took charge of everything. I did not need a loan car as the one lost was a weekend toy and not my everyday vehicle. The arguments went on for months ranging from what the car was worth, it was a 77 Pontiac formula 400 and they couldn't value it, to who was at fault.
For me the final straw was a letter from the other drivers company saying they were still looking at the facts and trying to determine who was to blame for the accident............this was a month after the other driver had been convicted in court for several offences relating to the crash including drink driving.
I employed a local independent solicitor and had him take over the case from the claims handling company my insurance policy had set me up with. I then learned that the insurance handling firm was a division of the insurance company (obviously but I was young and naive). The drunk driver was insured with the same company I was and all the months of discussions and letters were actually two guys in the same office passing the case back and forward. My lawyer was not naive and had this sorted in less than two weeks. He said it was very common and a way of wearing customers down so they accepted a lower offer to close things out, especially if you didn't have a hire car.
I got the full value of my car
The full cost of parts I had bought for it the month before the crash.
A handsome sum for my time spent in phone calls and writing letters
I also had an additional £9500 for being messed about by the insurance firm and as a sign of good will and they let me keep the wreck for a pound. ( I sold this for another £4500 for parts).
He also got me £3800 to cover increased insurance premiums over the next 5 years.
They paid my lawyers fees.
The lesson I took from this, never let the insurance company handle your claim or use an individual claims handling company. They all want to make money out of you. get your own solicitor to pursue the case it will pay dividends it time and money. If you can, get a very expensive hire car, my solicitor got me a 911 straight away from an independent garage, it concentrates their mind as he said when the bill is mounting daily.
Insurance is one of the most incestuous businesses I have ever had the misfortune the deal with.
Importantly your ok and the car will be fixed so hang in there.Black 05 V8SE
21st Feb 2016 9:15 am
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
Finally got the D3 back today.
Really not happy with some of the work, so have created a snagging list.
Nasher.Heaven doesn't want me, and hell is afraid I'll take over.
23rd Feb 2016 7:22 pm
D16PJM
Member Since: 08 Dec 2015
Location: Sidcup, Kent
Posts: 309
The time they have had it I would of thought it would be like newDe tango
BAS remap
EGR blank
Colour coded
21" range rover wheels
tinted windows
side steps
3 blink, C.O.D
23rd Feb 2016 7:30 pm
Nasher
Member Since: 07 Mar 2009
Location: Clanfield, North of Pompey - UK
Posts: 2686
Far from it.
The actual replacement of the rear quarter panel looks great but:
Small trim piece hanging off between the sill and front wheel arch.
Two screws not replaced in the end of the sill cover in the rear wheel arch.
Overspray all over the bottom of the car including the chassis, wiring harness etc.
Upper tailgate actually touching the offside rear light unit when closed because of below.
Upper tailgate catch hitting the lower tailgate plastic trim before moving sideways into the latch.
Muddy boot prints in the drivers footwell.
Flakes of dried mud in the front cup holders.
Jack and jacking kit not replaced properly in the holder so the cover won't close.
NasherHeaven doesn't want me, and hell is afraid I'll take over.
23rd Feb 2016 7:54 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
That's rubbish news, after they were trying to sort out a faulty parking sensor, I thought it would have been perfect.
I must admit, the three times I have needed to use a body shop over the years I have always been disappointed with the poor quality of the paint finish.
I hope they get it sorted.Andy
23rd Feb 2016 8:01 pm
defector
Member Since: 23 Feb 2009
Location: Greater Manchester
Posts: 1420
Had a Mercedes i rejected the repairs 3 times and got the insurance companies engineer involved before i signed off. Got the repair company to hire me in a larger car than their usual Focus, Astra etc. which focused their and my insurance company's minds as it started to cost them as the other party insurers would not pay for re-repairs and delays due to bad work.
Reading Disco-nuts trials and tribulations of the repair to his Discovery brought back memories.
23rd Feb 2016 8:04 pm
Rmacaul
Member Since: 05 Apr 2017
Location: Angus
Posts: 136
Just to jump on this, years back SWIMBO had a bump involving an ambulance it was not technically insured. They just paid a bond to the government, what a nightmare to sort out and we were fobbed off by our insurance.
We were much younger then and if it was now they would have not got away with it.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
